Episode 20: The people and preparation behind every tour

In this podcast episode, host Ennie speaks with Marieke, Tour Leader Coordinator at Boat Bike Tours, and Jens, a tour leader who has been guiding guests for ten years after starting his career on board as a deck hand.

Their conversation offers a warm look at the people behind every journey. Marieke explains how tour leaders are selected, trained, and supported across a team of around 130 guides. Jens shares what that looks like on the water: the first-day briefing, adjusting each bike, explaining local cycling customs, and helping every guest find a comfortable rhythm.

They also talk about guiding groups with very different cycling backgrounds, the differences they notice between American, Canadian and European cyclists, and how tour leaders, crew, and the office team stay connected throughout the week so guests can simply enjoy the ride.

What you’ll hear in this episode:

• Why the first-day briefing sets the tone for the whole week
• How tour leaders help guests of very different cycling levels feel confident
• What tour leaders are trained to handle when plans change
• How crew, leaders, and the office team work together behind the scenes
• The unexpected questions and memorable moments that come with life on tour