Amsterdam to Bruges premium on the Magnifique II
Valerie Pouliot
The boat was clean and the service on board was very good. The food was good and the guides were excellent–we have no complaints there. However, we were very disappointed with the fact that there seemed to be very little sightseeing built into the itinerary. As a cyclist, I never imagined that we would essentially be taking an entire day to cycle (on average) 50 km. If we had known that we would be spending the entire day on the bike, I don’t think we would have rented the omafiets; they are not great bikes to ride in general. From the second day of riding on we decided to self-guide, and that worked better for us, but the tools provided were not sufficient to even change a flat. A little more sightseeing was built into the daily program once we crossed into Belgium, but it still seemed inadequate. I think it would be useful to include time frames on the description of the itinerary, so that it is clear how much free time you will have to explore the towns or attractions on the way. (For example, 52 km, riding from 9 a.m. to 4 p.m.). Also, we had no hot water for two days, both of which were rainy. It was very disappointing not being able to take a hot shower on those days. The problem was eventually fixed but it definitely lessened the experience.
Hi Valerie, Thank you for your valuable feedback about the Amsterdam to Bruges premium tour on the Magnifique II. We are glad to hear that you were satisfied with the cleanliness of the boat, the service on board, the food and the guides. We are sorry to hear that the number of sights in the itinerary was disappointing for you and that the long bike rides did not meet your expectations. Your suggestion to include timetables in the trip itineraries to make it clearer how much free time there is to explore the cities or attractions along the way is very helpful. We will certainly consider this in future trip descriptions. We also regret that you had problems with the bikes and that there were insufficient tools to fix a flat tire. We will make sure that adequate tools are available to all guests in the future. Finally, we sincerely apologize for the inconvenience you experienced due to the lack of hot water. We understand how important a hot shower can be, especially on rainy days, and we will do our best to ensure that such problems do not recur. Thank you again for your feedback. This helps us to improve our services and provide a better experience for our guests. We hope that, despite these problems, you still had some great memories from your trip. Warm regards, Romy
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