6 Sep 2024

Joanie Lucas Snyder

Overall Comments The scenery was amazing, our junior suite very nice. However, we didn’t have air conditioning for two days, so the great crew improvised with a portable system. On the evening we were getting packed up to go home, the plumbing system backed up and our room was flooded. The bikes were in great shape. The food amazing. The captain and entire crew were gracious and kind. I’d like to suggest to the bike ride leaders, that on the first night they find out who has never ridden before. I sustained a very bad fall – due to the fact that people weren’t calling out “stop” “slowing”,”turning”, etc. With 16 bikes in a row, you just can’t anticipate what is going on. Maybe the less skilled riders could go with one leader for first couple of days until they learn the etiquette of riding.

Reply from Boat Bike Tours 10 Sep 2024

Thank you for your detailed feedback and the positive comments about the scenery, the food, and the crew. We sincerely apologize for the inconvenience with the air conditioning and the plumbing issue. That’s definitely not the experience we aim to provide, but we’re glad the crew did their best to resolve it as much as possible. We’re sorry to hear about your fall, and we appreciate your suggestion to pay extra attention to participants’ cycling experience. What you mention about cycling etiquette is certainly something to consider. Could you explain a bit more about what you mean by cycling etiquette? As you pointed out, this might differ from country to country. In the Netherlands, for example, you don’t hear this as often, but we understand the situation can be different depending on the riders’ experience. It is indeed important for every participant to be responsible for where they ride and how fast they go, and we always encourage everyone to stay aware of their own safety and that of others. Once again, thank you for your valuable feedback, and we hope to welcome you back in the future for an improved experience.

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