The trip was advertised as Epernay to…

Hi Keith, Thank you for your feedback regarding your recent trip. We sincerely apologize for the inconvenience and any confusion caused by the discrepancy in the advertised itinerary. It is indeed true that the trip was marketed as traveling from Epernay to Paris, with the final berth at Quai de Bercy. Unfortunately, due to unforeseen circumstances, the boat was unable to continue to Paris and had to stop at Lagny. We understand how frustrating and inconvenient this must have been for you and the other passengers. We regret that this change was not communicated to you in a timely manner, leading to the unpleasant confrontation you experienced. As soon as we were made aware of the issue, we arranged taxis to ensure all passengers were transported to Paris as originally planned. We aim to provide a seamless and enjoyable experience, and it is clear we fell short in this instance. Your feedback is invaluable, and we are taking immediate steps to improve our communication and contingency planning. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. If you have any further concerns or require assistance, please do not hesitate to contact us. Warm regards, Romy