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We registered to a tour on this website and received a confirmation number for it right away. Good thing that they didn’t ask for a down payment. It took 24 hours to received an email to let us know that it would take 48 hours to have a confirmation. We chatted with the website to confirm the 48 hours period. We chatted again after 4 days (96 hours), but even if it was during daytime hours, the chat responded that they were not available. It’s now more than 1 week and haven’t receive any respond from them. Update: After posting my review, we received an email with a delay explanation that they switched to a new payment system. So we have booked the tour and we’ll see how it goes. I’ll keep you updated :)
Hi Johanne, Thank you very much for your review. Can you please contact me directly : [email protected]? So I can check what happened with your reservation request. Looking forward to your reply.
We traveled as a couple on this tour. The fact that we knew no one was not an issue as the tour guide and crew made it a very welcoming and inclusive experience. Our tour guide was an amazing person. She was a lot of fun. She had researched her area and was extremely knowledgeable. She made everything engaging and her instructions were always clear. She was Italian and her French and English was great, so her skills as an interpreter were excellent. The boat staff were always helpful and friendly. The food was plentiful and of a good quality. When feedback was given about the need for salad it was taken on board immediately. The bikes were well maintained and great to ride. Equipment generally was very well organised. Our cabin was a double, which was tight but… it’s a boat. The living area upstairs was lovely so that compensated more than adequately. The itinerary was an excellent one. Our trip was from Avignon to Agues Morte. It seems this is the best option, it certainly worked well for us. I would thoroughly recommend this company to others.
Hi John, Thank you for your wonderful feedback on our tour! We're delighted to hear you felt welcomed and included. Our guide's knowledge and language skills, along with the friendly boat staff and delicious food, made for a memorable experience. We appreciate your observation about the salad, and we're glad our prompt response met your expectations. It's fantastic that you enjoyed the well-maintained bikes, organized equipment, and the lovely upper deck. While we understand the cabin size may have been tight, we're pleased that the spacious living area compensated adequately. We're grateful for your recommendation and hope to welcome you back on board in the future. Warm regards, Romy
My wife and I were on a week long sailing & biking trip aboard the Elizabeth which surpassed our expectations. We attribute this foremost to the crew, and then to our fellow passengers whom we sailed with. The crew on this sailing were kind and accommodating – each doing their jobs well and going above and beyond, helping to make our time aboard the ship enjoyable and memorable. It is, of course, total luck of the draw as to whom our fellow passengers would be, and we were indeed very lucky, as we enjoyed sailing and biking with some very nice people. The bikes provided were of decent quality, and the ships crew had our bikes lined up and ready to go at each port. We thoroughly enjoyed the trails and the scenery of the places we biked throughout the Netherlands, before returning to our ship in the afternoon. Our room onboard the Elizabeth was spacious enough, and well kept and clean. The meals and snacks prepared by the chef were a delight, and our time sailing on the Elizabeth was a joy. We hope to join Boat & Bike Tours for another adventure in the future.
Our third trip after Bordeaux & the Moselle in previous years. Zwaantje from Moret to Auxerre. We had a double cabin which is a bit squeezy. I would recommend the twin cabins for that reason. The trip was excellent and the food outstanding. The team were by far the best we have come across and everyone agreed we were well looked after by both the crew and the outstanding bike guides: Monique and Weiger … All from Holland apart from our happy barmaid and waitress from Belgium. Thoroughly recommend this trip.
Our boat bike trip in Northern Burgundy France from Moret sur Loing to Auxerre was great! The two guides and the boat crew were all personable, friendly, knowledgeable and they worked hard to make our trip enjoyable and worry free. The bicycle riding was for the most part along the river and through medieval towns, with some riding through the countryside. We appreciated that we were able to chose a shorter or longer distance to ride each day, and that a guide accompanied us on the ride. The food on the boat was excellent – the nightly dinners were delicious and varied. The boat was comfortable – we liked the small size (12 guest cabins), and appreciated that there was a/c in the cabins and the dining/lounge room as temperatures were in the 30s during the week of our trip. We highly recommend this boat/bike tour, and will consider going on another tour in the future with Boat Bike Tours.
Our guide, Hugo, was very enthusiastic and made our experience very interesting. I have to say though: I don’t understand the cycling being rated a 1—I think it deserves a solid 2. After I found I needed an e-bike for two days, I was charged 40 Euros a day over what I had already paid for the standard bike and that seemed excessive. I also feel like some of the busy roads we had to navigate were a bit challenging and could have presented possible “problems” and the last five kilometers of the ride toward Aigues Mortes was simple excruciating! The food was terrific and everything else was great.
Thank you for your feedback on the cycling tour. We're glad Hugo made it interesting for you. We apologize for the e-bike pricing issue and the challenging roads. We are looking forward to hosting you again. Best regards, Boat Bike Tours
We recently completed a tour from Amsterdam to Bruges on the Magnifique IV. While most aspects of this tour met our expectations, some were disappointing. The ship itself was excellent and the majority of the crew was friendly and professional. The rental bikes were functional but showing the wear and tear of a long rental season. They were also obviously designed to be sturdy and maintenance free rather than easy to ride. (Even on the very flat terrain I was seldom able to use the top 4 gears out of the 7). Our lead tour guide, Frans, was excellent, but his assistant Corrine really needs more training. She at times seemed to be lost even with paper maps and Ride with GPS. By her own admission, she had no clue of how to change a flat, or any mechanical aspect of the bikes. Because she seemed to be under stress, she did not handle some interactions with the tour participants very well. While our ship was being captained by Walter, the shipowner, the interface between the ship operation and the tour was quite seamless, but when Walter left and was replaced by Captain Chris, it seemed like all coordination between the two went awry. While the food on board was generally excellent, it was quite evident that some things were “running out” and not being replenished toward the end of the week, because this was the last tour of the season. I would also have liked more variety in the offerings for our packed lunches (like peanut butter) and better packaging (stretch wrap or baggies) for the routine ham and cheese sandwiches. I would like to compliment their logistical flexibility in being able to pick us up on the side of the river when we we late arriving due to a train system malfunction. We were very thankful for that. Also, the way the two ship hostesses kept everything spotless on board while also serving food and drinks, was as good as any cruise we have ever been on. They (Laura and Joline) worked tirelessly and were always very pleasant and professional. Overall, I would travel with this company again, but maybe a little earlier in the season.
Thank you for sharing your feedback on your Amsterdam to Bruges tour. We appreciate your comments and are pleased to hear that most aspects of the tour met your expectations. Your input about the rental bikes, tour guides, and the transition between ship captains is noted and will help us improve. We're glad to know you enjoyed the food and the dedication of our ship hostesses, Laura and Joline. We look forward to welcoming you on another journey, perhaps earlier in the season. Best regards, Boat Bike Tours
We were on the Metz to Cochem tour October 24th on the Magnifique III. It was the first time on a bike barge tour and we were not disappointed. The boat is beautiful inside and immaculate. The food was delicious and afternoon snacks were appreciated after a day of biking. The staff went overboard to make sure everything was perfect. We had the privilege of sailing with the owner of the company and the owners of the boat. A big thank you to them for providing such a great experience. The tour guides Corrie & Alv did a great job keeping everyone together and stopping at some interesting spots, To ride through the Mosel Wine Region was a highlight for us since we are big fans of the Riesling Wines. We can’t wait to take another bike tour:)
Thank you for your wonderful feedback about your Metz to Cochem tour on the Magnifique III! We're thrilled to hear that you had such a fantastic experience on your first bike barge tour. The beautiful boat, delicious food, and attentive staff certainly make for a memorable journey. It sounds like the tour guides, Corrie and Alv, did a fantastic job too. We're delighted to have been a part of your ride through the Mosel Wine Region and that you enjoyed the Riesling Wines. We can't wait to welcome you back for another bike tour in the future! Best regards, Boat Bike Tours
We very much enjoyed our barge and bike trip from Venice to Mantua. Sylvia, our guide was outstanding, very knowledgeable and knew many people along the route and included a number of “surprises” and unexpected visits. She kept the whole group engaged, 20 of us, quite a feat. The e-bikes were of high quality and made any distance easy to accomplish. The barge crew (2 cooks) and captain were also great and entertaining, the food was excellent. They all looked after us well. The scenery, small towns and stops were all very interesting, a part of Italy with lots of history (all 5 stars). The only negative is the barge itself which is dated, it needs refurbishing and was not up to the standard of the other Boat Bike trip we have taken.
We are glad to hear you enjoyed your barge and bike trip from Venice to Mantua! It sounds like Sylvia and the entire team made it a memorable experience despite the dated barge. Thanks for sharing your feedback. Best regards, Boat Bike Tours
The entire crew worked together to make this a memorable trip. The guides were knowledgeable and accommodating, the cabin was well kept with everything necessary for a comfortable stay, and the food was exceptionally tasty.
We are happy to hear that you had a wonderful experience with us! Knowledgeable guides, well-maintained cabins, and delicious food make for a fantastic experience. Thanks for sharing your positive feedback! Best regards, Boat Bike Tours
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