ReviewsLena Maria Read all reviews
Pros: Fantastic Food, very comfortable rooms, great locations and very knowledgeable guide “Marcel”. Cons: Only one guide for 23 riders promised 2. One paying guest had to do this role, too many rigid dining rules as to sitting etc, no stopping for photos when riding.
Hi Kim, Thank you for your feedback on the Premium Amsterdam to Bruges - Barge Bike tour. We're glad to hear that you enjoyed the fantastic food, comfortable rooms, great locations, and found the guide, Marcel, to be knowledgeable. We apologize for the shortage of guides during your trip, which resulted in only one guide instead of the promised two. We understand that this impacted the experience for both the guests and the individual who had to assume additional responsibilities. We apologize for any inconvenience caused by the rigid dining rules regarding seating arrangements. We will review these rules to ensure a more flexible and enjoyable dining experience for our guests. We understand your desire for photo stops during the rides, and we apologize if this was not adequately accommodated during your tour. We will consider this feedback to improve our tour experience. Thank you for bringing these matters to our attention. If you have any further concerns or would like to discuss your experience in more detail, please provide your contact information, and we will be in touch. Your feedback is valuable to us as we strive to enhance our services.
This is my third trip with Boat Bike Tours, and all have been exemplary. On this most-recent trip, all went well. Every member of the staff were wonderful, the captain, first mate, chef, housekeeper, and guide. The barge was fine and th cuisine was excellent. The rooms were clean and well kept. Because I am an experienced cyclist, I prefer to self-guide using Ride With GPS, which worked just fine. Using the Ship Finder app allowed me to track the barge and meet it easily.
Thank you for your outstanding review! We're honored to have hosted your third trip with Boat Bike Tours and thrilled to hear that all of your experiences have been exemplary. We're delighted that every member of our staff contributed to making your trip wonderful. It's great to know that the barge met your expectations and that the cuisine was excellent. We take pride in keeping our rooms clean and well-maintained for our guests' comfort. We appreciate your preference for self-guided cycling using Ride With GPS, and we're glad it worked seamlessly for you. It's fantastic that the Ship Finder app helped you track the barge and make meeting it easy. Thank you for your continued support and trust in our services. We look forward to providing you with more exemplary trips in the future! Warm regards, Julia from Boat Bike Tours
I will talk about the trip itself and the very careful care the crew takes to make our experience over and above our expectation. The crew of 5 gets introduced and right away, you realize you can ask any of them for information. Elke the captain, Monique the hostess, everyone was wonderful. They really helped create a personal experience for each. The towns and countryside we biked through, just gorgeous. Our guide Marcel would stop at pertinent monuments and towns to augment our understanding of history and the importance of certain towns. The travel through historically wonderful small towns is juxtaposed to the larger cities of Antwerp Ghent and Bruges. And countryside, flowers, farms, canals wind mills in between. And whenever someone on the trip needed extra care, they were immediate in their responses. I would be remiss not to mention the gastronomic gourmet meals Chef prepared. Unbelievable.
Thank you for your amazing review! We're thrilled that the crew provided careful care and exceeded your expectations, making your experience truly exceptional. We're glad that Marcel, our guide, enriched your understanding of history through stops at pertinent monuments and towns. Lastly, we're delighted to hear that our chef prepared unbelievable gastronomic gourmet meals. Thank you for choosing us, and we can't wait to welcome you back for more extraordinary experiences! Warm regards, Julia from Boat Bike Tours
A key component in making the trip as great as it was is the staff. Each one was as help, personable and pleasant as possible.the bikes were very good, the trails lovely ( could do with staying out of city traffic). The boat and rooms were perfect. And the food top notch. We were short one bike guide, as a result we all rode longer routes. My only complaint.
Thank you for your review! We're thrilled to hear that our staff played a key role in making your trip great. It's wonderful to know that they were helpful, personable, and pleasant throughout your journey. We're delighted that the boat and rooms met your expectations, and we're thrilled to hear that the food was top-notch. We apologize for the inconvenience of being short one bike guide, which resulted in longer routes for everyone. We appreciate your feedback, and we'll ensure that we have adequate staff for future trips to provide a smoother experience. Thank you for choosing us for your trip, and we hope to have the opportunity to welcome you back in the future. Warm regards, Julia from Boat Bike Tours
The trip was disappointing because there were so many bikers who did not know how to use their electric bikes and those of us who were experienced bikers (using traditional bikes)were often hurt and knocked over by the “bikers” who were new bikers. Having only one guide didn’t help either. Maybe that could have been better dividing the group into experienced bikers and the ones that weren’t. Also my husband and I were put in a room under the kitchen and that was a lot of noise early morning and late at night. We could hear them walking around and banging pans etc. the food wasn’t that great either. I felt like they could have provided a better choice in lunches: every day it was basically ham and cheeses with barely any vegetables to put on your sandwiches. Fruit was provided but no chips or anything else. Breakfast was ham and cheese also with some eggs and fruit and yogurt.
Hi Sally Thank you for sharing your feedback about your recent trip. We apologize for the disappointing aspects of your experience. Safety is important to us, and we understand your frustration with inexperienced bikers causing accidents. We will consider dividing the group based on biking experience in the future. We also apologize for the noise in your room and will address this issue. We appreciate your feedback on the food options and will work on providing a more diverse and satisfying menu. We value your input and hope to have the opportunity to provide you with an improved experience in the future. Warm regards, Romy
The crew was phenomenal. The food was incredibly good. The itinerary was excellent and the guide was wonderful
Thank you for your fantastic review! We're thrilled to hear that you had a phenomenal experience with our crew. We're glad that you found the food incredibly good and enjoyed the culinary delights onboard. It's wonderful to know that the itinerary met your expectations and that you had a wonderful guide to enhance your journey. We appreciate your support and recommendation. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to creating more excellent experiences for you! Warm regards, Julia from Boat Bike Tours
Well organised tour taking in beautiful cities of Antwerp and Ghent as well as Amsterdam and Bruges. Very comfortable boat with great chef and other staff including the tour leader who was enthusiastic and knowledgeable. Simple, reliable bikes. Good value. Countryside was more interesting than we had expected.
Hi Julia Rowland, Thank you very much for your positive review. How nice to hear that you enjoyed your trip from Amsterdam to Bruges so much. I look forward to welcoming you back on one of our trips in the future. Best, Romy
This excursion was well co-ordinated, fun, educational, and energetic! Fred, our cycling guide, was very much in tune with his rider’s needs and levels of expertise, interspersing his knowledge of the areas with fun stops along the way. Our cook presented his daily menu with gusto and delicious fair. We had some warm, humid weather so some AC in our rooms would have helped. But we did have a fan and window. We enjoyed the comradery the smaller group and boat size, the Lena Maria, offered.
Hi Gewn, Thank you very much that you took the time to write such a positive review. We are extremely grateful that you send us your feedback about our Amsterdam to Bruges tour on board of the Lena Maria. I read through your feedback carefully, and consider your suggestions to be very insightful. I am pleased to tell you that the owner is going to install AC in all the cabins during the winter. I hope to welcome you back on one of our tours. Warm regards, Romy
A great experience cycling between Amsterdam and Brugges. Well organized, freindly crew of the Lena Maria, knowledgeable and efficient. Meals were varied and sophisticated. Enjoyed touring the smaller towns and countryside. Many experiences we wouldn’t have otherwise had.
Hi Rene, We are incredibly grateful that you took the time out to share your feedback about your tour on board of the Lena Maria. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team! We look forward to welcome you on board again soon. Warm regards, Romy
Thoroughly enjoyed my Boat Bike experience! Booking online was simple and communication from the company was great. The tour itself was a blast. It was well organized and all the details were taken care of. The boat, Lena Maria was a delight to travel on. Clean comfortable rooms, homey lounge area to enjoy time with the other guests. I love that it only holds about 22 passengers, as we all became friends by the end of the trip. The chef, Lars worked miracles in the kitchen. Delicious variety of evening meals. The crew were exceptionally friendly and accommodating. We were in great hands. Our tour guide was knowledgeable and ensured that everyone had a safe and enjoyable time. I would highly recommend booking a holiday with Boat Bike Tours!
Hi Darlene, We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority and we are thrilled that you enjoyed your time on board it means the world to our entire team! We look forward to serving you again soon. Warm regards, Romy
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