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22 Sep 2024

D.Lecour

The crew were great and we really enjoyed the food,the dinners were delicious. I would suggest greater variety, even on a rotating basis for the breakfast and lunch options. While we enjoyed the snacks & coffee that were placed out upon return of the cycling day, we felt that those foods could have been left out for a longer time, those who cycled at a slower pace couldn’t take advantage of this. Additionally, we felt that water, tea, and coffee should have been free at all times. When one cyclist suffered a head injury shortly after leaving the boat and his wife requested a cup of tea while he awaited medical attention, it seemed petty to charge him for that tea, as his wife was told he’d need to be charged for it. The injury happened after his wheel had fallen off, a free cup of tea seems very little to ask. While nothing can be done about weather related delays and issues, the communication was poor and slow to be shared. We were left with questions about why some changes had occurred, a transparent and full sharing of information as it became available would have reduced frustration, for example, the first day’s warm up loop was cancelled, with no explanation given. We enjoyed the riding routes, the communities we saw, and the people we met over the course of the week. As was mentioned, the crew of the boat were hardworking, friendly and helpful. Hopefully our feedback regarding the other issues can be food for thought on some positive changes you may wish to make to improve the experience for your future guests.

Reply from Boat Bike Tours 23 Sep 2024

Thank you for your feedback, we appreciate the positive comments about the crew and the food. Regarding your suggestions for more variety at breakfast and lunch, we will consider this to improve our service. We understand your point about the snacks after the cycling trips and will take into account that they should be available for longer, so slower cyclists can also enjoy them. We regret hearing that there was a charge for tea in a medical emergency; this is certainly something we will look into. Lastly, we acknowledge that communication regarding changes during the trip could have been better, and we will work on providing more transparency in the future. Thank you for sharing your experiences.

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