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Amsterdam to Bruges trip – Warning

7 Oct 2023

Kehl Petersen

Just finished Amsterdam to Bruges trip with Bike Boat Tours and would caution anyone from using this company. The biking and historical sights were amazing but the guide in formation (maps, briefings) were always bad and wrong including the GPS app they recommend which “head office” was in charge of. The boat was awful – rooms were not clean/kept clean, towels dirty, supplies or replaced, there was a virus outbreak (likely norovirus) that had over 60% of the guests affected including missing 1 or 2 days of biking. Staff confirmed that this occurred the week before as well. Food was ok, but constantly ran out of breakfast and lunch food. Drink pricing was reasonable. Air conditioning never worked properly, there was gas burping up through the toilets all night the last night (likely sign of filled sewer tank) and the Captain was inappropriate and unprofessional.

Reply from Boat Bike Tours 12 Oct 2023

Hi Kehl, Thank you for sharing your feedback on your recent Amsterdam to Bruges trip with Bike Boat Tours. It's unfortunate to hear about the issues you encountered during your journey. It seems like there were several areas that did not meet your expectations, and I can understand your concerns. I would like to contact you to review the week and explore potential solutions together. Please send an e-mail to [email protected]. Regards, Romy

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