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Basically an untrustworthy…

31 Mar 2020

Larry Edmondson

Basically an untrustworthy organization. We have a Croatia boat and bike trip booked for the week of May 16-23 2020. Croatia will not allow anyone to enter the country without a 14 day mandantory coronavirus quarantine. We are willing to take a credit for a future trip. They daily give another idiotic excuses and refuse to issue a credit or refund and claim that they have no responsibility. DON’T BOOK WITH BOAT BIKE TOURS

Reply from Boat Bike Tours 31 Mar 2020

Dear Mr. Edmondson, we are sorry you feel that Boat Bike Tours is an untrustworthy organisation, regarding your planned tour to Croatia in the second half of May. Together with our operating partners, we are constantly reviewing the situation. At this point in time we haven't canceled this particular tour yet, although I understand your concerns to travel to Europe in May. I apologize it took us some time to define the correct policy. Today I looked into your personal situation, and I can offer you a ‘Corona Voucher’. This voucher is valid for 365 days, guaranteed by the Dutch Travel Refund Guarantee Fund (SGR) and has the value of 100% of your deposit (no cancellation fee deducted). You (and your fellow travelers) can use this voucher to book any tour in 2020 or 2021. I am convinced this is a good solution in these extreme circumstances. We hope to welcome you again in the future. Best regards, Laurens Winkel Director/owner

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