Booked a tour a year out in advance
Lori Ota
Booked a tour a year out in advance. I had to cancel with the trip still being 9 months away. I was refused a refund of my deposit. The cancellation policy is deceptive and the wording is in poor customer service to the consumer. I will not recommend Boat Bike to anyone.
Hi Lori, Thank you for sharing your feedback. Upon reviewing our administration, we noticed that your booking was made via BikeTours.com, not directly through Boat Bike Tours. Please note that BikeTours.com may have different terms and conditions compared to ours. Unfortunately, this means we are unable to make changes regarding the refund of your deposit, as this falls under their policies. We recommend that you reach out to BikeTours.com directly for assistance regarding your concern. You can contact them at [email protected]. We appreciate your understanding and regret any inconvenience caused. Best regards, Romy Boat Bike Tours
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