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Everything was good and even very good EXCEPT THE E-BIKE

12 Jun 2018

Marylise Ballarin-Devins

Everything was good and even very gooD, except my E-bike. The first day I have seen that the breaks were not in order and I inform the guide of this fact. I’ve got the answer that it would be fixed. The second and third day it was absolutely the same, what I said to the guide again. The fourth day the front wheel bloqued completely on a downhill ride !!! The guide gaveme his bike to finish the journey. It was supposed to be fixed on the evening but the fiftth day, the breaks were a bit better but not repared. I’m not satisfied with the E-bikes and the bad response of the Company that has provided the E-bikes and its bad after-sales service.

Reply from Boat Bike Tours 14 Jun 2018

Dear Marylise, thank you for your review. We are sorry to hear that the ebike did not function satisfactorily. My colleague sends you a direct mail to come to a solution. Team Boat Bike Tours.

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