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17 Sep 2021

Cyn from Rodeo

Lots of false advertising. Bike rides were not leisurely or relaxed, unless you are an experienced mountain biker (even at the easy level), boat was old and had 4 smoke stacks so it was impossible to avoid diesel fumes many times, one could not get on and off boat/barge at leisure, barge deck was very small with little or no shade. Crew was nice, but were not well informed about areas travelled other than tourist sites. Overall very disappointing, and not at all as advertised.

Reply from Boat Bike Tours 20 Sep 2021

We are sorry that your expectations did not match what you experienced during the tour. We have taken a critical look at our own communication. We always try to give the best possible impression of the ship and the tour. We do this in several ways: -Before departure we send extensive boarding information about the trip. -On the website there are more than 20 photos of the ship, with that we hope to give the right impression. -On the website we have the FAQ (frequently asked questions). One of the questions is 'Do I need to be fit to be able to do the cycling tour' Well yes... It makes your holiday a lot more pleasurable. Daily cycling tours of around 40-60 kilometers, which means approx. 5 hours on the saddle each day riding at an average speed of 12 kilometers or 9 miles an hour. This demands a certain basic level of fitness. -In addition, we assume that when you book a cycling vacation you have mastered the basic skills of cycling. Should the daily cycling trips be disappointing, it is always possible to stay on board and sail along. We understood from the crew that you did this for several days. That is also a fine solution. During the sailing the ship passes several bridges and locks, the large parasol is therefore folded away, which is why you could not sit on deck in the shade. During the lock procedure, the ship uses a bow thruster, so it is unavoidable that you will notice diesel fumes. Once the ship docks in port, the gangway is laid down. You might have expected that it would be easy to get on and off the ship while underway, but unfortunately this is not possible due to the sailing schedule. Because there were several people in the group who could cycle a maximum of 20 kilometers, the crew often adjusted the program so that the other guests could follow the entire route. We regret that you are so disappointed. Should you reconsider coming again, we will be happy to provide you with more (even more) detailed information beforehand. Perhaps the premium ships will better suit your needs. If you consider this, please let us know. Team Boat Bike Tours.

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