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Our father fell ill the day before the…

27 Sep 2022

Annette MacKellar

Our father fell ill the day before the trip and we had to go home. We were so busy trying to get trains and planes that we were unable to call until the day before the trip which was a friday and the office was closed so we left a message. We are very disappointed that we didn’t get some sort of refund since we didn’t participate or even see the boat at all. We thought with such a big company there could be some return of some sort. Booking number 2109140015, if anyone higher up in the company could help us out that would be great. The agreement says 1 day before a return of 10% or more. Would like to say that the Boat and Bike Tour did give us our 10% return on our trip interruption which was great of them to do that. They were very helpful once we were able to get in touch with the correct people.

Reply from Boat Bike Tours 27 Sep 2022

Thank you for your feedback and for bringing this to our attention. I’m so sorry to hear of your less than satisfactory experience with the cancellation policy. Hopefully, we can get this sorted out per e-mail. Tomorrow I will contact you with a proposal an hopefully we can fix this. Warm regards, Romy

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