Passau/Budapest Rad/Schiff
Gary Cornish
I found that the ship was too big compared to the two previous boat/bike tours; we didn’t get to know the crew and all passengers personally. Previous tours we were able to walk around the towns at night. The majority of the nights were spent cruising. The tour coordinator’s english was limited and low, so the German briefings were 5 times longer than the english. The tour director should have been able to provide information on public transport as the boat was docked 5 km from the town center in Vienna. He seemed more interested going off on his own bike trip. The bikes were not serviced prior to distribution tire pressure were low and keys were missing. No one was there to adjust handle bars and seats, which was a service on previous tours. I must say the remaining crew was hard working the food was good and the cabins were serviced twice daily, something I wasn’t expecting. This was the first self guided bike/barge tour. The guide and maps need to be updated with greater detail. We had better maps and greater detailed instruction at night briefings on our first two tours with a guide. The biking trips seemed to be rushed, we were told a couple of time don’t take the long route because of time or the road is busy. Biking was the main reason we go on these trips.
Hi Gray, Thank you for your feedback regarding your recent ship tour. We apologize for any inconveniences you experienced. We understand that the size of the ship was larger than your previous tours, limiting personal interaction. We will consider this for future tours. We apologize for the language limitations of the tour coordinator and will work on improving English briefings. We regret the inconvenience of the boat's docking location in Vienna and will ensure better information on public transport. We apologize for the bike issues and will improve bike maintenance and preparation. We appreciate your positive comments about the hardworking crew, good food, and cabin service. We will update the guides and maps for greater detail. We apologize if you felt rushed during the biking trips, and we will strive for a more flexible schedule. Thank you for your feedback, which will help us improve future tours. Warm regards, Romy
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