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Shambolic start to our holiday!

5 Jun 2024

Rob Louw

The start of the trip was shambolic! We were sent to the wrong embarkation point – more than 30km from where we should have embarked. The poor crew did their best to remedy matters but Boat Bike could not be contacted. Food on the trip was OK .

Reply from Boat Bike Tours 6 Jun 2024

Dear Rob, Thank you very much for your feedback. We are very sorry to hear that the beginning of your vacation did not meet your expectations and that you were sent to the wrong boarding location. This was an error on our part and we fully acknowledge it. Our emergency response was ready to work with the guide to come up with a good solution so that all guests could board properly. We are glad to hear that our crew did their best to remedy the situation. To apologize for the inconvenience, Boat Bike Tours paid the bar bill for all guests. We appreciate your understanding and hope you continued to enjoy your trip. Despite the bad weather. Should you still need anything from us, please do not hesitate to contact Romy at [email protected]. Kind regards, Romy

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