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The staff for the trip was very good

12 Sep 2023

T D Laurence Sparks

The staff for the trip was very good. The ‘barge’ was very nice, the room was bigger and more comfortable than we expected. The food was in our opinion just mediocre, not bad, but certainly not gourmet. On barbecue night, they ran out of rib’s before everyone had some. The bike tour was good, however there was only 2 guides for the 33 guests, which wasn’t enough. The group was usually split into long and short rides, so even with 15 to 20 in a group with 1 guide was too many people. On one ride one of the group was stung by a bee, he immediately began to have swelling, the guide had no emergency kit to deal with him and did not have knowledge about where there may be a pharmacy. Everyday there wasn’t a plan as to where to stop for breaks or for lunch. We had packed lunches from the barge but come lunch time we were told that in order to have a good sit down place (in a restaurant) we would have to buy at least a drink, or we wouldn’t be allowed to use the restroom. Not good planning in our opinion. The tour groups could have used more support, more experienced guides for smaller groups, or some kind of van support they could connect with in an emergency. The bikes were okay, but not good for experienced riders. This wasn’t a bike trip, more a lazy touring ride. The guide for our group several times had to retrace her steps as she wasn’t familiar enough with the route. Not a problem but sometimes frustrating for the group.

Reply from Boat Bike Tours 4 Oct 2023

Thank you really much for this review! We are really happy that you enjoyed our tour. However, we apologize that not everything met your expectations. We are continuously trying to improve our services and will take your feedback into consideration! Hopefully, we can welcome you on board again soon. Best wishes, Boat Bike Tours

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