Wonderful tour, bicycles and boat not so great
Toni (CANADA)
Hi there, 2 Canadian travelers and it was our second bicycle tour in the Netherlands, our first with Boat Bike Tours. The actual bicycle tour was wonderful, no complaints. We do have some things we didn’t like about the boat, the cabin was perfect, the food was probably 6/10, we didn’t like the fact that you couldn’t get food or drinks at all times starting in the afternoon. We were divided into groups according to our language spoken, we were a small group of English speakers and we once were offered snacks at the briefing around dinner, none of the other 6 days did we received snacks, I think they all went to the German speakers. Mainly, I was very disappointed in the quality of the bicycles we were given to ride. Here we are coming all the way from Canada to The Netherlands (most famous for bicycles) and we didn’t even have a brand name bicycle. They should have been Gazelles, Batavus, Sparta, something of decent quality. Also, my bicycle was way too small for me. Our Canadian friends that had the first cabin on the way down the hallway complained all day long to us that they heard everything going on in the cabin next to them. All in all it was a good experience, however there is lots of room for improvement.
Thank you for sharing your feedback about your recent tour experience with Boat Bike Tours in the Netherlands. We appreciate your positive remarks about the bicycle tour itself and are glad to hear that you enjoyed it. However, we understand that there were certain aspects of the boat and bicycles that did not meet your expectations, and we apologize for any inconvenience caused. Regarding the boat, we apologize for the limited availability of food and drinks in the afternoon. We will take your feedback into consideration to ensure that there are more options available at all times to cater to our guests' needs. We are sorry to hear that the snacks were not consistently provided to your group throughout the trip. We strive to provide equal services to all guests regardless of their language spoken, and we apologize if there was any discrepancy in the snack distribution. We will investigate this matter further to prevent such occurrences in the future. We also apologize for the quality of the bicycles provided. In the next month all bikes on board will be replaced and there will be new bikes. I know this is too late for you, but please know that we are working on this and for the guests who are still coming on board there will soon be brand-new bikes waiting on board. We are sorry to hear that your Canadian friends experienced noise disturbances in their cabin. We understand that a peaceful and comfortable environment is crucial, and we will address this issue with our team to ensure that appropriate measures are taken to minimize noise transfer between cabins. Your feedback is valuable to us, and we appreciate your suggestions for improvement. We are committed to enhancing our services and providing our guests with a memorable experience. We hope that you will consider traveling with us again in the future, as we would love the opportunity to exceed your expectations. If there is anything else you would like to discuss or if you have any further suggestions, please feel free to reach out to us. Thank you once again for choosing Boat Bike Tours.
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