Zwaantje- Great crew & ride Leaders

10 Aug 2023

Robert Kerrigan

On the Zwaantje Great crew & ride leaders. Having a leader on the ride took the anxiety out of the ride as we could trust them to provide great guidance, take us to interesting locations, cross the language barrier when needed, and get us back to the boat at the end of the day. The boat was great however there is room for improvement with the WiFi speed/ capacity, coffee (prefer real and not instant) and some extra hooks in the rooms for helmets and jackets. Meals were excellent. A good chef can easily accommodate gluten free meals so the extra €160 was too much so I took this off my tip. The instruction on tips, written on the back on the cabin door, did not go down well and was the subject of much discussion. Australians like the Dutch do not have a tipping culture and get paid appropriately to do their job well. I didn’t get the impression BBT staff were being underpaid. This is a thing in American where hospitality staff rely on tips to make up their pay so I couldn’t see why they would expect a tip. This was a big negative to me and others. Just raise the price if you need more money to run the cruise and we can decide up front whether to book, or not.

Reply from Boat Bike Tours 11 Aug 2023

Thank you really much for this review! We are really happy that you enjoyed our tour. However, we apologize that not everything met your expectations. We are continuously trying to improve our services and will take your feedback into consideration! Best wishes, Boat Bike Tours

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