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Reviews

Danube: Passau – Vienna – Passau Read all reviews
21 Sep 2023

Deborah Howard

The boat, the food, the crew were wonderful. We enjoyed the bikes and the bike routes. We made new friends on the tour. I had a mishap with no fault of the tour. We had to make changes to our itinerary. We had tremendous support from the Swiss Crown staff related to the changes, especially the Cruse Director. She was a tremendous help.

Reply from Boat Bike Tours 4 Oct 2023

Thank you for your kind review! We are delighted that you enjoyed our tour. Hopefully, we can welcome you on board again soon. Best wishes, Boat Bike Tours.

11 Sep 2023

Ingvar Högvall

A great holiday with excellent food, very good service from the crew on the fine ship “Swiss Crown”. Nice bycycling on fine bikes in the beautiful nature along the Danube. Could not be better.

Reply from Boat Bike Tours 2 Nov 2023

It sounds like you had an amazing experience on the "Swiss Crown" and enjoyed your bike rides along the Danube. We're glad that it couldn't have been better! Thank you for sharing your positive feedback, and we hope to welcome you on board again in the future. Best regards, Boat Bike Tours

24 Aug 2023

Trine

Wonderful tour to Germany and Austria, boat and bike tours are the best, serviceminded tourleader and very good service on board. The biking tours were excellent. Stunning views.

Reply from Boat Bike Tours 2 Nov 2023

We're delighted to hear that your tour to Germany and Austria was wonderful, and you found boat and bike tours to be the best. We look forward to having you back for more adventures in the future! Best regards, Boat Bike Tours

26 Jul 2023

Morrie Paul

My wife and I thoroughy enjoyed the Danube tour on the SE Manon (June 9-16). The cabins were comfortable, the crew was friendly and helpful, the food was fine. The scenery – well, quite spectacular. This was our first trip with Boat Bike Tours and it left us with a very positive impression overall. However, we do have a few comments and suggestions: – We found that the travel information that we received in advance did not make it clear where the boat would be docked. We had tried via email to get clarification before our arrival, but were unsuccessful. Upon our arrival in Passau, we were surprised when the staff at the Tourist Office directly across from the train station were not aware of our tour (run by SE Tours) or where the SE Manon was docked. After a number of phone calls by the Tourist Office, they found where the boat was docked and were able to provide us with the information. It was then interesting to discover (from fellow passengers) that taxi drivers seemed to know the location of every boat that was docked in town. – While snacks were provided every afternoon, it would be nice if there could be something other than cake with afternoon coffee/tea (a healthier option perhaps?) – It would be helpful if the bikes were equipped with water bottle holders. – For those who choose to go into cities on their own, it would be helpful if the crew could provide some basic and accurate travel information for common excursions (e.g., Vienna). When the boat was docked outside of Vienna, we were told to walk 200m in order to get to the tram station. This left us and a number of others from the boat scurrying around, asking shopkeepers and locals for information, as the actual distance was 1 km. Overall we enjoyed our trip and it left us with wonderful memories.

Reply from Boat Bike Tours 26 Jul 2023

Hi Morrie, Thank you for sharing your feedback about your Danube tour on the SE Manon. We are delighted to hear that you and your wife had a thoroughly enjoyable experience, with comfortable cabins, a friendly and helpful crew, delicious food, and spectacular scenery. We appreciate your positive impression of Boat Bike Tours from this trip. Your comments and suggestions are valuable to us, and we take them seriously to continually improve our services. We apologize for any inconvenience you faced regarding the lack of clear information about the boat's docking location in advance. We will work on providing better communication to ensure a smoother experience for our guests upon arrival. Regarding the snacks provided during afternoon coffee/tea, we understand your desire for healthier options. We'll review the offerings and try to include more diverse and nutritious choices in the future. As for providing accurate travel information for independent city excursions, we recognize the importance of assisting our guests in exploring the cities they visit. We are committed to ensuring that the cruise company and tour leader deliver improved information about the cities, including detailed and precise insights into local transportation options and distances to significant landmarks. We are thrilled that your overall experience was positive and that you have wonderful memories from your trip. Thank you again for your feedback, and we hope to welcome you back for another memorable journey in the future. If you have any other suggestions or questions, please don't hesitate to reach out to us. Happy travels!

16 May 2023

Danny Wrench

We had excellent, efficient service from all staff all week. The breakfasts were delicious and the choice of dinners were beyond expectations. The recommendations for the self-guided biking were very useful.

Reply from Boat Bike Tours 19 May 2023

Thank you for taking the time to share your positive experience with us! We are happy to hear that you had en excellent time on your trip and that the choice of dinners were beyond your expectations. Thank you for choosing this tour, and we hope to have the opportunity to welcome you back for another fantastic adventure in the future! Warm Regards, Romy

25 Aug 2022

peter barron

The trip was excellent and surpassed expectations with accommodation, food, bikes and support all very good. Boat and bike were super responsive when we had to change our train tickets on way back as a result of later docking and were most impressive with refunding our costs. I very highly recommend boat & bike Peter Barron, Cape Town

Reply from Boat Bike Tours 23 Sep 2022

Hi Peter, We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience on board of the Princess Katharina – it means the a lot to our entire team! We look forward to welcome you back on board.

22 Jul 2022

Elfriede Hoogendam - Wind

The Danube boat and bike tour was very good. We only did not understand when and why the original itinerary was changed?

Reply from Boat Bike Tours 23 Sep 2022

wow that you very much for your 5-star rating. We are very happy to hear that you enjoyed your boat and bike tour. We really appreciate that you leave a positive review. See you next time on board of one of our ships. Best, Romy

21 Jul 2022

Marjoire Seipt

Overall the tour was quite good. The boat crew were so hard working. Some personnel could benefit from better or more experience or training. Better mapping for bikers would be a good idea. We needed a better overview of Wien and more detailed transportation information. (Just walk up the road a little way and it will all be easy from there is not good direction.) We were looking forward to the concert in Wien and were not disappointed with the performance however there were no programs and the conductor did not introduce pieces or soloists. Surely a program should have been available.

Reply from Boat Bike Tours 23 Sep 2022

Hi Marjoire, Thank you so much for sharing your experience with on board of the Carrissima. We are very happy with your positive rating. Your feedback helps us improve our product for everyone. If you’d like to discuss how we could’ve made your experience better, please call us at +31 20 72 35 400 or send us an e-mail to [email protected]. We look forward to hearing from you! Warm regards, Romy

11 Jul 2022

Michael Giuliano

The bikes were great, terrific boat, the staff was professional and helpful and the itinerary was a trip of a lifetime. Only a few minor criticisms: the food was often mediocre and occasionally not very good, the on board singer was rough, really rough; the daily directions for bikers were sometimes confusing, especially for English speaking guests (we (English speaking guests) discussed it numerous times). But other than those minor issues, we would go again in a heartbeat. It was fantastic.

Reply from Boat Bike Tours 13 Jul 2022

Thank you for your wonderful review and positive rating and the feedback. We hope to be able to serve you again next time! Team Boat Bike Tours

20 Jun 2022

Ashwini

Very well organised. The boat Swiss Crown is comfortable, and the catering was exceptional. Very solicitous staff. Jurgen was the team leader for the biking – good info but sometimes not terribly precise in English; best he uses photos to show turns on paths, etc. a few rainy days was not the tour’s fault, was good despite that!

Reply from Boat Bike Tours 21 Jul 2022

Thank you very much for your review. How nice to hear that you had a nice time on board. Hopefully we'll see you soon, Team Boat Bike Tours

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