Reviews
Croatia: Highlights of Dalmatia: Split – Dubrovnik or Dubrovnik – Split | PlusTheresa Zamora
Croatia is a very pleasant and clean country to visit. The scenery is spectacular and the water is so clean The history is amazing and the people were so kind and approachable.
Thank you very much for your review! We are delighted that you enjoyed Croatia so much! We hope to welcome you again on one of our tours!
Patti
The guides were fantastic, sharing info about their country, helping us with our equipment, encouraging us, and pacing the trip for our group. All of the boat staff, the cooks, captain, and crew were wonderful. The food…marvelous and way too plentiful! Rocco, our bartender, server extraordinaire was superb, taking care of every request from Morning coffee to late nightcaps. Great showers, rooms, and nice space to hang out both inside, on the covered veranda, and on the top deck.
We are thrilled to hear that you had a fantastic experience with the guides during your trip. Their knowledge sharing, assistance with equipment, encouragement, and well-paced itinerary truly made a difference. We're delighted that you found the food to be marvelous. It is great to know that you really liked the crew. It's great to know that the showers, rooms, and various spaces on the boat, such as the covered veranda and top deck, added to your enjoyment. Thank you for choosing this tour, and we hope to have the opportunity to welcome you back for another fantastic adventure in the future! Warm Regards, Romy
JJM
Like: guide, boat, and bikes, meals were good but a bit bland Dislike: limited bar, requirement to buy full bottle of wine rather than by-the-glass; coffee not available before 7:30am (7:00 would be perfect); no Wi-Fi in rooms; no rainy day/evening entertainment (movies, games, etc.); only tiny amount of time touring (95% bike riding and short, coffee stops); pillows were too big and hard; no artificial sweeteners; hair dryer is ancient (too small, very old, weak, sucks in hair & pulls it out); 4 evening meals own-your-own (not as advertised); $25/person for water was too excessive!; would be nice to offer shorter rides for those interested on days when rides were very long
Hi JJM, Thank you for your feedback. We appreciate your positive comments about the guide, boat, bikes, and meals, although we apologize if the meals were a bit bland. We understand your concerns regarding the limited bar options, the requirement to purchase a full bottle of wine, coffee availability, Wi-Fi in rooms, rainy day/evening entertainment, tour time allocation, pillow comfort, artificial sweeteners, hairdryer quality, evening meal arrangements, excessive water charge, and ride options. We would like to discuss your concerns further. Please provide your contact information, and we will reach out to you to address these matters. Thank you for your feedback.
D Cragg
We had a fabulous week cycling the Croatia islands. Guides were fantastic. Loved the cycling as we were at the end of the season so islands were quite. Food on board was excellent and the two lovely chefs went out of there way to keep everyone happy regarding dietary needs.Only 2 little complaints we thought tea and coffee should be complimentary anytime and the bath towel and pillows seemed a bit tired.
Thank you very much for the warm and lovely review, our team is very happy to receive such high rating. We are glad that the chefs and guides did a great job. It's helpful for us to know how our guests rate every part of the service, and we take every review into consideration as it helps us improve and provide a better experience for you next time. We look forward to seeing you on board again. Best, Romy
J.J.
This tour’s difficulty level was stated as a 2. “Level 2: quite easy tours, mostly flat terrain”. I would most definitely NOT rate this a 2. The terrain was Extremly Hilly and steep, both up and down, even with Ebikes the ride was difficult! and we were on Busy and dangerous roads. I felt unsafe most of the time riding The food was excellent! the ladies in the kitchen managed to create wonderful meals out of a very small galley. the exception was the last evening meal which was to be a celebration. we discovered that almost all the crew lived in Split and left the boat early to return home. supper appeared and tasted like it was plated at 4pm(we ate at 7pm) it was dry and tasteless and in no way a celebration. the tour was NOT over yet the staff had lost interest. The bartender was rude and crabby the first couple of days until an additional person came on board to work with him. after that he was better. the added person was a welcome addition. she worked her butt off and had such a great attitude!. the guides got into their groove after a couple of days. The first days felt uncomfortable and unorganized. we didn’t feel they kept track of us as well as some other tours we have been on. After they left another couple from our tour at the boat the first day and didn’t even know it, they started counting us after every start and stop. the walking tours we had by professional guides were well done and appreciated. The scenery was amazing and we had a wonderful week of sunny weather! The boat cabins were comfortable and well-maintained. I would not choose this company again as we have been on better tours.
Thank you for taking the time to share such a detailed review about your recent experience. We are disheartened to hear that many elements of your stay were disappointing to say the least. This is not typical of us and can assure you it wouldn't happen again. As it may be too late to reconcile, I wanted you to know that I've used your experience within our customer satisfaction process to be sure we don't make these mistakes again. We hope to see you again in the future. Best, Romy
Phyllis
The trip was A+. Excellent guides and great food. The ship was very comfortable, clean, and well maintained. We met a great group of active people. Crotia is very beautiful. I felt the bikes were adequate. I felt the level of difficulty of the hybrid biking was understated. The guides really took care of us, but the hybrid biking is more challenging than we expected for a level two.
Hi Phyllis, thank you so much for sharing your great feedback on our tour and your thoughts on the level of difficulty and hybrid bikes. We are delighted that all the staff made you feel welcome and look forward to seeing you on board at all times. Best, Romy
Sara Archibald
Our bike tour of the Croatian Islands was wonderful. The biking was challenging, but the ebikes made it all possible. The views of the Adriatic Sea were spectacular. The boat we were on offered great meals and the guides and staff were friendly and helpful.
Hi Sarah, Thank you for such a lovely review, to see that you had such a pleasant experience is the best we could have hoped for. We will be happy to see you again soon. Best, Romy
Mark Goldrich and Gwen Hatchet
Croatia is beautiful and fascinating beyond description. The accommodations, the bikes, were all excellent. Our tour guides were friendly and knowledgeable. The rides were challenging but we accomplished each one. We met some wonderful people on the tour.
Dear Mark & Gwen, We are incredibly grateful that you took the time to share your feedback with us. Customer satisfaction is our top priority, and your kind words mean a lot to our entire team! We look forward to welcoming you back on board. Best, Romy
Judy
Was a great trip. A little more instruction on day 1 about the working of the eBike would have been helpful. Guides were great! Food was great! Ship was great! I liked the guides suggestion for future trips…separate hybrid bikers from eBiker and let the entire bike group come to consensus about the pace. As a photo nut, I would have liked more time to take pics in safe, scenic locations. All in all, an exhilarating time…loved the boat time too to chat and catch up with peeps in my group as well as others whom I had the pleasure to meet. ✌️
Hi Judy, Thank you so much for your review. We really hope to see you among our guests again. We appreciate you taking the time to tell us about your lovely experience on our tour. We will try to arrange more time for taking pictures. Best, Romy
Mike Gragtmans
A very good vacation on Harmonia in Croatia. The boat was kept clean and organized. The food was very good and meals were served with attention to details. The guides did a good job handling a group with varying degrees of riding abilities. Some noteworthy disappointment was an additional 50 Euro charge for water and tourist fee – I thought all expenses were covered when I paid the final payment. The policy to charge for coffee is petty – we loved the free coffee machines on our tours in Holland. It was also surprising that the Croatian bike schedules can be changed day-by-day depending on sea conditions. The captain reduced our biking tour on day 1 due to sea conditions – unfortunate and possibly a good decision but we had no notice that such changes could occur. All that aside, Croatia B&B was a very good experience aboard Harmonia. The Harmonia staff took pride in their work and worked hard to make it a positive experience for all.
Hi Mike, Thank you for your feedback. We have taken note of it and will try to improve our service. We are glad you had a great tour anyway! We hope to welcome you back on board again soon. Best, Romy
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