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Reviews

France: Northern Burgundy, Auxerre – Moret sur Loing or vv Premium Read all reviews
17 Sep 2023

D Cherry

This was our first bike and barge and we are already planning to go again! The crew was fabulous from the moment we stepped on board, welcoming us and showing us to our cabin. The food was exceptional, with the chef, Frank, explaining each course at dinner. Allergies were meticulously monitored. The guides were knowledgeable and a pleasure to bike with each day. They even showed us around each town in the evenings. Every crew member and all 22 guests were delightful. A truly wonderful experience.

Reply from Boat Bike Tours 27 Oct 2023

We're delighted to hear that your first experience with us was so wonderful, that you are already planning another trip! We can't wait to welcome you again. Best Regards, Boat Bike Tours

13 Sep 2023

Vanessa Ressler

This was a great trip! The crew members were so helpful and very attentive to our needs. We took the Moret-sur-Loing to Auxerre trip. The scenery was very nice and the small towns we visited were very cute. Frank, our chef, made wonderful meals and we never left hungry.

Reply from Boat Bike Tours 4 Oct 2023

Thank you for your kind review! We are delighted that you enjoyed our tour. Hopefully, we can welcome you on board again soon. Best wishes, Boat Bike Tours.

5 Sep 2023

Stephen Matthews

Fantastic crew and guides. Great food. Excellent itinerary

Reply from Boat Bike Tours 2 Nov 2023

We're happy to hear about your fantastic crew and guides, great food, and excellent itinerary. Your positive feedback is much appreciated, and we look forward to welcoming you on board for another fantastic experience in the future! Best regards, Boat Bike Tours

31 Aug 2023

Mark Christofersen

We had a great week traipsing across the French countryside from town to town. Great food, great staff. GPS app was a great help. Bring a bike/phone mount.

Reply from Boat Bike Tours 2 Nov 2023

Thank you for sharing your experience exploring the French countryside with great food and staff. Thank you for sharing your feedback and your suggestions for improvements, and we look forward to hosting you on another adventure in the future! Best regards, Boat Bike Tours

28 Aug 2023

Joann Rosiello

Staff was pleasant and accommodating!

Reply from Boat Bike Tours 2 Nov 2023

We're glad to hear that the staff was pleasant and accommodating! Thank you for your feedback. Best regards, Boat Bike Tours

12 Jun 2023

Peter Gurney

The accomodations were 2 star level poor ventilation and air system rooms very damp and cramped. The food was average but their seemed to be an issue with the amount of food available, their seemed to be some kind of rationing with the amount of food available. The staff was luke warm and somewhat blunt and not really accommodating. The bicycle tour was through Burgundy country but very little wine vineyard tours, I think the selection of sites to see during cycling should be reviewed . I would probably lean towards a 2.5 score on this experience. I would not recommend it to others

Reply from Boat Bike Tours 16 Jun 2023

Hi Peter, Thank you for your feedback. We apologize for the issues you encountered during your experience. We will address the matters you mentioned, including the poor accommodations, limited food availability, unaccommodating staff, and lack of wine vineyard tours. Your feedback is important to us, and we would like to discuss these matters further with you. Please provide us with your contact information, and we will reach out to you to discuss your concerns in more detail. Thank you for bringing these issues to our attention. Kind Regards, Romy

12 Jun 2023

L&C

Food average was average, snacks after bike day were packaged cookies, windows in our cabin looked like they hadn’t be washed, guides sometimes started the tour again before the sweeper was ready, on change over day they were loading the boat again while we were trying to relax(very unprofessional, should have done it when we were out biking), staff was kind and courteous, Meals had a good variety with lots for those with a bigger appetite, felt like we were on a regimented schedule, never knew what time we were getting back to boat at the end of the day, Rooms always felt damp

Reply from Boat Bike Tours 16 Jun 2023

Hi L&C Thank you for your feedback. We apologize for the average food quality, the condition of the windows in your cabin, the timing issues with the tour guides, and the inconvenience caused by boat loading during your relaxation time. We appreciate your positive comments about our staff. We would like to discuss your concerns further. Please provide your contact information, and we will reach out to you to address the matters you raised. Thank you for bringing these issues to our attention. Warm regards, Romy

29 Sep 2022

Eleonore

We had a wonderful week cycling roughly 50km each day in Northern Burgundy and coming ‘home’ each evening to the lovely boat ‘Zwaantje’ and her warm, funny, welcoming and very competent crew. We had two tour guides, professional, knowledgeable, helpful and charming. A tour of Sens cathedral and the inner city was a highlight as were two quite different wine tastings and a cider tasting. Walking tours of the towns where we moored each night were also always most enjoyable. We have no hesitation in recommending this tour.

Reply from Boat Bike Tours 31 Oct 2022

Your feedback made our day Eleonore, We are very happy to read your lovely words, they mean a lot to our entire team. We look forward to seeing you again very soon. Best, Romy

25 Sep 2022

Paula May Moore

I had a wonderful experience riding through Northern Burgundy. The rolling hills were challenging sans an E-bike. I choose to spend on day cruising on board and was invited to spend some time with the gracious Captain, Erik. He shared information about the Yonne River and traversing the locks and navigation in general. It was a rare experience which I treasure. The crew members were quite capable AND fun providing service, music and fun.

Reply from Boat Bike Tours 26 Sep 2022

Hi Paula, We are incredibly grateful that you took the time out to share your feedback with us. It means a lot to our entire team That you rated our trip so positively. We look forward to welcoming you back again soon. Best, Romy

19 Sep 2022

Ellen Guerin

The food and staff were amazing on this boat. It felt like a vacation family. Be prepared for tiny rooms with little storage space. One suggestion I would make is to improve the bikes offered, even if it adds to the cost. They were clunky about-town bikes, with some of the gears not functional. The first mate doubled as a sometime bike mechanic, but there should be better bikes and bike support. The plus was that the food was out of this world, packed lunches were provided, and drinks were varied and reasonably priced on board. I also think the bike rides should have faster options and allow people back on board earlier so they can go into town. Often it felt like we were purposely slowed down to avoid getting back to the boat before 4 pm. I would have liked faster rides and more choice time later.

Reply from Boat Bike Tours 21 Sep 2022

Hi Ellen, Thank you so much for sharing your experience with on board of the Zwaantje. We are very happy with your positive rating. Your feedback helps us improve our product for everyone. If you’d like to discuss how we could’ve made your experience better, please call us at +31 20 72 35 400 or send us an e-mail to [email protected]. We look forward to hearing from you! Warm regards, Romy

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