ReviewsFrance: Northern Burgundy, Auxerre – Moret sur Loing or vv Premium Read all reviews
The accomodations were 2 star level poor ventilation and air system rooms very damp and cramped. The food was average but their seemed to be an issue with the amount of food available, their seemed to be some kind of rationing with the amount of food available. The staff was luke warm and somewhat blunt and not really accommodating. The bicycle tour was through Burgundy country but very little wine vineyard tours, I think the selection of sites to see during cycling should be reviewed . I would probably lean towards a 2.5 score on this experience. I would not recommend it to others
Hi Peter, Thank you for your feedback. We apologize for the issues you encountered during your experience. We will address the matters you mentioned, including the poor accommodations, limited food availability, unaccommodating staff, and lack of wine vineyard tours. Your feedback is important to us, and we would like to discuss these matters further with you. Please provide us with your contact information, and we will reach out to you to discuss your concerns in more detail. Thank you for bringing these issues to our attention. Kind Regards, Romy
Food average was average, snacks after bike day were packaged cookies, windows in our cabin looked like they hadn’t be washed, guides sometimes started the tour again before the sweeper was ready, on change over day they were loading the boat again while we were trying to relax(very unprofessional, should have done it when we were out biking), staff was kind and courteous, Meals had a good variety with lots for those with a bigger appetite, felt like we were on a regimented schedule, never knew what time we were getting back to boat at the end of the day, Rooms always felt damp
Hi L&C Thank you for your feedback. We apologize for the average food quality, the condition of the windows in your cabin, the timing issues with the tour guides, and the inconvenience caused by boat loading during your relaxation time. We appreciate your positive comments about our staff. We would like to discuss your concerns further. Please provide your contact information, and we will reach out to you to address the matters you raised. Thank you for bringing these issues to our attention. Warm regards, Romy
We had a wonderful week cycling roughly 50km each day in Northern Burgundy and coming ‘home’ each evening to the lovely boat ‘Zwaantje’ and her warm, funny, welcoming and very competent crew. We had two tour guides, professional, knowledgeable, helpful and charming. A tour of Sens cathedral and the inner city was a highlight as were two quite different wine tastings and a cider tasting. Walking tours of the towns where we moored each night were also always most enjoyable. We have no hesitation in recommending this tour.
Your feedback made our day Eleonore, We are very happy to read your lovely words, they mean a lot to our entire team. We look forward to seeing you again very soon. Best, Romy
I had a wonderful experience riding through Northern Burgundy. The rolling hills were challenging sans an E-bike. I choose to spend on day cruising on board and was invited to spend some time with the gracious Captain, Erik. He shared information about the Yonne River and traversing the locks and navigation in general. It was a rare experience which I treasure. The crew members were quite capable AND fun providing service, music and fun.
Hi Paula, We are incredibly grateful that you took the time out to share your feedback with us. It means a lot to our entire team That you rated our trip so positively. We look forward to welcoming you back again soon. Best, Romy
The food and staff were amazing on this boat. It felt like a vacation family. Be prepared for tiny rooms with little storage space. One suggestion I would make is to improve the bikes offered, even if it adds to the cost. They were clunky about-town bikes, with some of the gears not functional. The first mate doubled as a sometime bike mechanic, but there should be better bikes and bike support. The plus was that the food was out of this world, packed lunches were provided, and drinks were varied and reasonably priced on board. I also think the bike rides should have faster options and allow people back on board earlier so they can go into town. Often it felt like we were purposely slowed down to avoid getting back to the boat before 4 pm. I would have liked faster rides and more choice time later.
Hi Ellen, Thank you so much for sharing your experience with on board of the Zwaantje. We are very happy with your positive rating. Your feedback helps us improve our product for everyone. If you’d like to discuss how we could’ve made your experience better, please call us at +31 20 72 35 400 or send us an e-mail to [email protected]. We look forward to hearing from you! Warm regards, Romy
The crew was fantastic. They were gracious and helpful in all ways possible. The chef bent over backwards to accommodate all the different eating choices of the occupants. I suggest offering vegan choices. There are going to be more and more people eating this way. Plus, the chefs try to accommodate the passengers choices anyways. I would suggest to update the pillows, mattresses, and bedding. These items were well used and dingy and uncomfortable.
Hi Theresa, Thank you very much for your feedback. We are extremely grateful that you took the time to send us your feedback about our Burgundy tour on board of the Zwaantje. I read through your feedback carefully, and consider your suggestions to be very insightful. I will pass it on to our product manager and to the owner of the Zwaantje to see if they could implement any of these changes in the upcoming season. Thanks once again and looking forward to welcoming you back on board for your next boat and bike adventure. Warm regards, Romy
My friends and I (all from U.S.) took the Northern Burgundy, Auxerre – Moret sur Loing on the Zwaantje. Captain Martin and his entire crew were excellent hosts, accommodating, friendly and helpful. The ship is immaculate due to the crew’s hard work and dedication. For the bike riding, some days were very challenging with a lot of hills. These routes were not suitable for individuals who were not good riders or did not have an ebike. The guides did their best to accommodate all abilities For those who preferred to take a break, they were welcome to stay on the boat. I personally enjoyed the riding and found the “off the beaten path” daily riding routine unique and interesting. The riding, other guests and warm hospitality of Captain Martin – lucy, sergie, karen, michel and Karlene made this an outstanding vacation.
Thank you Theresa for your review, we’re so glad to hear that you enjoyed your stay and found our staff helpful. It’s always great when we can help guests make the most of their time with us! I’ll let Martijn, Lucy, Serge, Karen, Michel & Karlene know from your positive review. Looking forward to welcoming you back on board again. Warm regards, Romy
This was a great trip; Enjoyable in so many ways. From day 1 we were welcomed and cared for. The staff and guides were friendly. The food was splendid and varied every day. The accommodations were small, but that is to be expected on a boat like this. They were very clean when we arrived and continued to be cleaned daily. Overall, this was a wonderful trip. My only concern is that the routes we rode did not accurately represent the descriptions on the website. They were more difficult than described. With that said, we had a great time.
Hi Diane, Thanks for your review! I’m so happy to hear that you have enjoyed your tour on board of the Zwaantje . We love hearing from our guest and we’re always looking for ways to improve our product. I’ve passed your feedback to the crew – they’ll be thrilled that they were able to make your stay on board of the Zwaantje enjoyable. Hope to see you back on board soon! Warm regards, Romy
We had a wonderful bike tour on the Zeewanjee. The crew including Karyn and Captain Willie were superb. Our guides, Tami and Marcel, were excellent….they combined people skills, selecting beautiful sites to take breaks, humor, knowledge of history and the area with excellent bike repair skills and support. From Captain Willie getting us taxis to our trains, to keeping the ship clean and tidy, they did a remarkable job. It was an unforgettable experience. Thank you very much.
Hi Alan, We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience on board of the Zwaantje– it means a lot to our entire team! We look forward to welcome you back on board.
A fantastic trip. Great staff. Good food and fellowship. I would highly recommend Boat Bike Tours!
Hi Hugh, thank you veyr much for your positive feedback. We love to hear that you have enjoyed your stay on board of the Zwaantje. We would love to welcome you back next season. Best, Romy
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