Theresa Ditter
The crew was fantastic. They were gracious and helpful in all ways possible. The chef bent over backwards to accommodate all the different eating choices of the occupants. I suggest offering vegan choices. There are going to be more and more people eating this way. Plus, the chefs try to accommodate the passengers choices anyways. I would suggest to update the pillows, mattresses, and bedding. These items were well used and dingy and uncomfortable.
Hi Theresa, Thank you very much for your feedback. We are extremely grateful that you took the time to send us your feedback about our Burgundy tour on board of the Zwaantje. I read through your feedback carefully, and consider your suggestions to be very insightful. I will pass it on to our product manager and to the owner of the Zwaantje to see if they could implement any of these changes in the upcoming season. Thanks once again and looking forward to welcoming you back on board for your next boat and bike adventure. Warm regards, Romy
A Very Happy Customer
My friends and I (all from U.S.) took the Northern Burgundy, Auxerre – Moret sur Loing on the Zwaantje. Captain Martin and his entire crew were excellent hosts, accommodating, friendly and helpful. The ship is immaculate due to the crew’s hard work and dedication. For the bike riding, some days were very challenging with a lot of hills. These routes were not suitable for individuals who were not good riders or did not have an ebike. The guides did their best to accommodate all abilities For those who preferred to take a break, they were welcome to stay on the boat. I personally enjoyed the riding and found the “off the beaten path” daily riding routine unique and interesting. The riding, other guests and warm hospitality of Captain Martin – lucy, sergie, karen, michel and Karlene made this an outstanding vacation.
Thank you Theresa for your review, we’re so glad to hear that you enjoyed your stay and found our staff helpful. It’s always great when we can help guests make the most of their time with us! I’ll let Martijn, Lucy, Serge, Karen, Michel & Karlene know from your positive review. Looking forward to welcoming you back on board again. Warm regards, Romy
Diana Pratt
This was a great trip; Enjoyable in so many ways. From day 1 we were welcomed and cared for. The staff and guides were friendly. The food was splendid and varied every day. The accommodations were small, but that is to be expected on a boat like this. They were very clean when we arrived and continued to be cleaned daily. Overall, this was a wonderful trip. My only concern is that the routes we rode did not accurately represent the descriptions on the website. They were more difficult than described. With that said, we had a great time.
Hi Diane, Thanks for your review! I’m so happy to hear that you have enjoyed your tour on board of the Zwaantje . We love hearing from our guest and we’re always looking for ways to improve our product. I’ve passed your feedback to the crew – they’ll be thrilled that they were able to make your stay on board of the Zwaantje enjoyable. Hope to see you back on board soon! Warm regards, Romy
Alan Brenner
We had a wonderful bike tour on the Zeewanjee. The crew including Karyn and Captain Willie were superb. Our guides, Tami and Marcel, were excellent….they combined people skills, selecting beautiful sites to take breaks, humor, knowledge of history and the area with excellent bike repair skills and support. From Captain Willie getting us taxis to our trains, to keeping the ship clean and tidy, they did a remarkable job. It was an unforgettable experience. Thank you very much.
Hi Alan, We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience on board of the Zwaantje– it means a lot to our entire team! We look forward to welcome you back on board.
Hugh Wilson
A fantastic trip. Great staff. Good food and fellowship. I would highly recommend Boat Bike Tours!
Hi Hugh, thank you veyr much for your positive feedback. We love to hear that you have enjoyed your stay on board of the Zwaantje. We would love to welcome you back next season. Best, Romy
Neal Panton
This excursion was terrific benefited by 2 great biking guides Tamara and Marcel. They make a great team! The crew led by Karen. Willie, Sergi and cook Franc were accommodating nag and a pleasure to sail with. Looking forward to our next trip!
Hi Neal, We’re so happy that you are pleased with your experiance on board of the Zwaantje. We strive to deliver the best customer experience, and it makes our day to know we have accomplished just that. We pass on your positive words to the crew. Best, Romy
Michele McDaniel
The ship and the staff were amazing on the Zwanntje. Tami & Marcel were our guides for the week and they were awesome. Karin, Frank, Serge & CPT Willy were awesome too! The food was fabulous, the rooms were clean and comfy and everything we needed was attended to by the staff.
Hi Michele, We’re so happy that you enjoyed your stay on board of the Zwaantje. Boat Bike Tours strives to deliver the best customer experience, and it makes our day to know we have accomplished just that. Best, Romy
Lolita Clark
I very much enjoyed my recent vacation with boat and bike tours in France. The landscape was stunning, the boat was clean and well kept. The boat staff were friendly and helpful. The food was very good especially the fresh fish meal. The bike tours were challenging for me but I enjoyed the experience. The weather was very hot, but there was areas on the boat to escape the heat when needed. There were always plenty of cold beverages available. I very much enjoyed sampling the local wines. Thank you
Hi Lolita, Thank you very much for your positive review and rating. These are beautiful words and we really appreciate you providing us with this positive feedback. We look forward to welcoming you back on board in the future. Kind regards, Boat Bike Tours Team.
Cheryl Maayan
The trip was magnificent from start to finish. The scenery was gorgeous, the guides and crew were outstanding and the other passengers were terrific. I was a bit intimidated by the idea of hilly countryside but was able to manage it without an electric bike.
Thank you very much for your positive review and rating. These are beautiful words and we really appreciate you providing us with this positive feedback. We look forward to welcoming you back on board in the future. Kind regards, Boat Bike Tours Team.
Sue
We had a wonderful experience in Burgundy biking from Moret-sur-Loing to Auxerre on the Fleur. Every day, there were two guided rides to choose from, one short and one longer. The routes were scenic and good for biking. Our guides were fun, informative and kept our cycling group safe. I had an E-bike and my husband had a regular bike and we always chose the long ride. The cabins were small but very comfortable and well organized with plenty of storage. The food was excellent and the crew went above and beyond to make sure we had everything we needed to make our tour fun and relaxing. In 2019, we did the bike trip from Bruges to Amsterdam, also on the Fleur. We had a great time on both trips and highly recommend Boatbiketours.
Thank you so much for your positive review. How nice to hear that you had such a great time on board of the Fleur. I look forward to welcoming you back on one of our trips in the future. Warm regards, Team Boat Bike Tours
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