Mark Amidon
The food was fantastic. Chef “Roger” was awesome. Dinners were delicious. Each day after our bike travels the crew set out a gorgeous and delicious snack. Our every need was meant by Jolene and Daniel. We met the first Captain and saw him on the first day. He left partly through our journey. The second Captain was amazing! He actually helped out the crew doing dishes behind the bar! And was always around for conversation. He was first class. We also loved the size of the boat. To only have 32 people and Not hundreds was a benefit. And yes, we will be going again! I think the only downside to the trip we would’ve liked to have had more independence in biking.
Thank you for your review. We're glad to hear you enjoyed the atmosphere on board, the meals, and the crew's support throughout the trip. It’s nice to know the smaller group size suited you well and contributed to your experience. We’ve noted your feedback about the desire for more independence during the rides— we also offer semi-guided tours and would be happy to recommend you some of these tours. We look forward to welcoming you on board again! Kind regards, Boat Bike Tours
Jen Krautz
Advertise the trip as a repo tour, and reduce the price, or start the first trip from Cologne. The first few days were boring, cycling through industrial estates and time bound. There was very little time for village tours, and the villages were too few & far between. Due to Pentecost holidays very little was open, start times delayed and missed stops. It was obvious no one had cycled this trip for a long time due to detours, and dangerous ramping at times. Only e-bikes should be used, and training for new e-bike users. Franklin the guide tried desperately to come up with resolutions. I would not recommend this trip. Please note the tour started in Amsterdam, these first three days should be removed from the tour.
Hi Jen, Thank you for your feedback. We're sorry to hear the start of the Cologne to Metz tour didn’t meet your expectations. While this was a repositioning tour, it should still offer an enjoyable and well-balanced experience — we’re sorry it fell short in this case. Your comments about the route, timing, and bike use are very helpful and will be reviewed internally. We’d love to welcome you again, perhaps on our tour from Metz to Cochem, which offers a different and more scenic experience.
Hank
The overall experience was disappointing and did not meet our expectations.
The trip we took was as actually a repositioning cruise which we were not aware of prior to boarding. Consequently we feel the ’trip’ commenced in Cologne, days later not Amsterdam where we boarded.
The staff on board did an exceptional job with clean & comfortable cabins. Our guides seemed inexperienced in the route taken. At one point I was left stranded, by myself, on the outskirts of an unfamiliar town for 30 minutes waiting for the second group of the tour to arrive. This was due to a breakdown in communication between the two guides.
This particular cruise I would not recommend to my family & friends.
Hi Hank, Thank you for sharing your feedback. We're truly sorry to hear that this trip did not meet your expectations. While it was indeed a repositioning cruise, it should still offer a smooth and enjoyable experience — we regret that this was not the case. We understand your frustration about the lack of clear communication regarding the start point and the incident where you were left waiting alone. This should not have happened, and we’re following up with our guide team to ensure better coordination in the future. We’re glad to hear you appreciated the efforts of the onboard staff and the comfort of the cabins. We hope you might give us another chance — for example, on our Metz to Cochem route, which many guests find more scenic and better paced.
Zahava
Guides and all the Staff was fabulous. The actual experience lived up to the description very well. Food was delicious. I loved the biking portions, and the bikes provided were first class and powerful bikes. I can totally recommend this companies tours.
Thank you for your kind words! We’re thrilled to hear you enjoyed the tour and that the guides, staff, and biking experience made it so memorable. It’s great to know the food and bikes met your expectations as well. We truly appreciate your recommendation and hope to welcome you on board again in the future. Kind regards, Boat Bike Tours
Patty Sypek
Guides and all the staff were great. Barge was beautiful! Biking was on well maintained bikes and in interesting areas!
Thank you for your kind words! We're so happy to hear that you enjoyed the beautiful barge, the well-maintained bikes, and the interesting biking routes. Our guides and staff will be thrilled to know they made your experience special! Kind regards, Boat Bike Tours
Linda
Great food and accommodation (we had a suite). Crew were friendly and professional. Liked to be able to ride independently with Ride with GPS app.
Thank you for your kind feedback. We are glad you liked the independent riding and the crew. Kind regards Boat Bike Tours
Janis Daubert
We had a couple in our group that wrecked their bikes 7 times in a day (once the woman ran into the back of me) so the guides wouldn’t let them continue riding. Kudos to the guides for making me and the rest of the group feel safe! The guides should be congratulated by the company for keeping everyone safe! I want to add the entire crew on Magnifique IV was fabulous, no they were better than fabulous! Keep them together if you can… I’ve given info to at least 8 people that have inquired about the trip. And we will be back for another BoatBikeTour!!!
Thank you for your review! We are happy to hear that our guides could make you feel safe again. Best regards, Boat Bike Tours.
Mrs Joanna Pratt
Lovely boat, food great and plentiful, staff helpful. Rides good and varied. Good overnight stops. Guides helpful and did good city walks in evening. We recommend the trip. Minor complaint in that the actual rides seemed a little underprepared not quite sure if cafes open ( which they weren’t always) could have been more short stops. Make sure toilets at lunch time.But it was the first time this boat has done this route.
Thank you really much for this review! We are really happy that you enjoyed our tour. However, we apologize that not everything met your expectations. We are continuously trying to improve our services and will take your feedback into consideration! Hopefully, we can welcome you on board again soon. Best wishes, Boat Bike Tours
Agnes P
We had a fabulous time aboard the Princess Royal from Amsterdam to Cochem. Everything from the crew and guides to the food to the cabins was top notch. Our chef prepared delicious 3 course meals and a variety of snacks each day from a tiny kitchen with flair and passion. Our guides led us on enjoyable and relaxed tours. The captains and crew managed the barge, housekeeping, and the bikes with care, and our bartender kept everyone in good spirits. We would make 2 suggestions: 1. A group of 26 is difficult to manage. By the time the caboose catches up to the engine, the engineer is ready to go and the caboose hasn’t heard anything that may have been said or had a chance to rest. Some people prefer a different pace. Some always ended up at the rear and others were always at the front. We’d recommend splitting the group. 2. The trail to Berg Eltz was muddy, slippery, and dangerous for some. We left our bikes at the trailhead which meant one of the guides had to remain with them. People arrived and departed at different times because of hiking ability. Due to timing, we missed the English tour. It’s very difficult to know the conditions beforehand. We’d suggest arranging for the group to take the shuttle from Moselkern to avoid all these issues.
Ian Robert Johnston
Wish our air conditioner worked in our cabin more than the 4 days it worked. When we boarded our room was 26.5 degrees and it took the crew 3 days to fix (not such a hardship under normal conditions but we had a few days at 30 degrees outside). The experienced guide was great. Ronald (new to the business) was just ok. Didn’t realize that a good part of 2 days of biking was going thru or beside very industrial sections of the Rhine. Overall the boat staff were very good, and the bar tender was exceptional!
Thank you for your review! We are sorry to hear about the inconvenience with the AC, but we are glad that you still enjoyed your trip! Hopefully we get to welcome you on board again soon! Team Boat Bike Tours
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