Ron Webb
Boat air conditioner did not work despite saying we were in an air conditioned room. Air conditioning didn’t work in any of the rooms. Pubilished itinerary wasn’t follow we only visited 2 of 6 island promised. Weather was used to shorten distances vessel traveled saving the captain/vessel a ton on fuel costs replacement islands were less than desirable. Watching the weather on the internet the captain could have gone to the other 4 islands with some modifications but chose to save himself some money and work by shortening the distances traveled. Fully a bait and switch to the owners benefit.
Dear Ron, Thank you for sharing your feedback with us regarding your travel experience in Greece. It is unfortunate to learn of the difficulties you experienced with the air conditioning on the boat during your time on board. With the rising temperatures, we understand the discomfort this can cause. A technician was ordered immediately on return of the boat to Athens. The changes in the tour program during this week were very much weather related and based on the comfort and safety of our guests. We do not have the need to apply tour changes to save costs, with many alternatives costing us more then the scheduled plan we have calculated with. We monitor the weather together with our captains and are in constant contact in providing the best possible tour alternative. During your week with us the Methana Peninsula and the islands of Poros, Spetses, Hydra and Aegina were built into the alternative program. We are sorry that the experience provided was worthy of just one star. Due to the relaxed atmosphere on board, the guides were left with the impression that the guests, although provided with an alternative tour, were extremely thankful for the efforts given and by the alternative provided. We apologize if that was not the case and wish that we had been alerted earlier of your dissatisfaction and the severity of your discomfort in order to apply possible solutions before the end of your time with us on board. Kind regards, Boat Bike Tours & Islandhopping
Tracy Recknor
The guides and crew were great. I was disappointed we only did three of the islands that were on the itinerary. Would of enjoyed longer bike rides.
Kim Petschek
I paid 90 Euros EACH way for a transfer with Islandhopping from the airport to the boat whereas friends who took an Uber paid less than 45 Euros. Not only was I overcharged but they didn’t show up on time at the airport to pick me up. They insisted they were there but they were not there when I arrived. I believe they were there but an hour and a half after I arrived. I waited for an hour and was not contacted so I thought they just didn’t show up so I took a taxi meaning I had that extra expense as well as the overcharge I paid to Islandhopping. The person I spoke to at Islandhopping would not listen to me and just kept insisting the driver was there. I believe the driver was there but 1.5 hours late. Islandhopping didn’t give the driver a way to contact me or me a way to contact the driver. It was all very poorly handled by Islandhopping.
Dear Kim, we are very sorry to hear that our transfer service for you in Athens did not work out as planned and that this experience has left you with such a disappointed impression beyond your tour experience on board. The pre-booked transfer services we provide are generally more expensive than taxi options on site, as the drivers arrive at the airport specifically for our guests and wait for their arrival regardless of flight delays or other interferences. The dedication to wait on our guests is what results in the higher price. On this specific day, our driver waited at the airport for 1.5 hours terminating his objective to find you only after we had received a call from you confirming that you were in a regular taxi on your way to the boat. It is very unfortunate that you were not able to reach us prior to this on our local emergency number provided in the boarding information. As previously confirmed by one of our team, we are unable to refund the transfer but have provided alternative compensation as a token of our sympathy for the complications experienced on arrival in Greece. We do hope that you were able to enjoy the tour itself and that the impressions of the islands visited and the connections made with fellow travellers during your time on board as well as the support of our tour guides and crew will remain as lasting memories. If we are able to welcome you on board another time in the future, we hope to make up for this unpleasant experience. Kind regards, Boat Bike Tours and Islandhopping
Richard Shapiro
the mattress was terrible and the smell down in the cabin at times was very bad (septic smell). The last 3 nights the A/C was broken and from day 1 the internet was not working. Now the good stuff, the boat was magnificent, the food was great, the staff super, the guides very personable, the bikes perfectly maintained, the biking amazing,
Thank you for your feedback and for sharing both the positives and the areas for improvement. We're sorry to hear that you experienced issues with the mattress, the smell in the cabin, the air conditioning, and the internet connection. We understand that this impacted the comfort of your stay, and we will certainly address these points and make improvements where possible. It’s great to hear that you still enjoyed the magnificent boat, the delicious food, the friendly staff, the personable guides, and the well-maintained bikes. We’re glad the biking met your expectations! Once again, thank you for your valuable feedback, and we hope you will consider traveling with us again in the future. Kind regards, Romy
Stan
My wife and I just returned from a week trip with islandhopping.com, Germany-based company, on the boat M/B Thalassa. The boating is by motor but occasionally they put up the jibsail. It was a great trip with excellent outcomes. Our trip leaders were MaryLu, and Lefteris. They were both excellent in all regards. Perfect English from these native Greeks. Our group consisted of seven Americans, two Australians, and eight Brits. Our group was all over 60 years. It was helpful that everybody spoke English and our group got along totally well without any dispute which made everything a whole lot of fun. The company provided very excellent E bikes that performed very well. The food on the boat is great. I would’ve preferred for larger volumes of hot eggs and more fresh fruit in the morning but everybody else on board seem to be pretty satisfied with the fare. Apostoles was the cook, garrulous guy who provided superb lunches and dinners. Rafael and Mohammed were the crew guys who mostly served us and did a great job. Very good English and personable. On this trip you have to be prepared for changes in the itineraries based on weather conditions. I think they tend to be quite conservative in terms of altering the itinerary, but I would not argue with the captain over safety. Our in cabin bathroom was 2/5 stars, very dated, but fully functional. Achilles and Demetrious were the engineer and another sailor. Also very nice but more involved with running the boat below deck mostly. We had one day where we were able to swim from the boat, docked well offshore, which was very enjoyable for everybody. I do wish in the future they would incorporate more of these opportunities, and it really was not clear why they would not. Summary, it was a five star event at what I think is a very economical price for what you get. We were just on the boat tour not the Athens tour.
Thank you for sharing your feedback on your recent trip with islandhopping.com aboard the M/B Thalassa. It's great to hear that you had an excellent experience with a fantastic group and crew. We appreciate your detailed insights and suggestions, and we're glad to hear that it was a five-star event for you at an economical price. Your input is valuable for future travelers considering this adventure! Best regards, Boat Bike Tours
Kit
Outstanding guides and crew! A wonderful experience and fantastic way to see Greece! Great quality bikes (I recommend getting an eBike).
Leslie Vittori
Everything was amazing. The guides made sure we were safe, organized and entertained! They were able to set a pace that was acceptable to a variety of levels. The boat captain and his crew also made our trip experience wonderful and comfortable. The service and food was beyond amazing. The crew and the guides worked well together to make sure our day was organized, busy and they managed to infuse a few special events into the trip. Thank you to your wonderful guides Dionysis 1 and Dionysis2.
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