Reviews
Bryan Perkins
I have been fortunate to have taken many vacations, this one however, topped them all. Our boat, crew and fellow passengers were all excellent travel companions. Wilmie, our guide was helpful, informative, knowledgeable and knew just when to take a break. Our Captain, Sander was friendly, got to know us and helped the crew and passengers whenever the opportunity presented itself. The rest of the crew, Marlene our hostess, Pietro the chef and Krzystof were all amazing as well. The cycling was very well planned out and the nightly tours of the various towns we were in were a bonus and only helped those on the tour to get to know each other better, while having a more culturally immersed experience. Location, food, boat and crew were all wonderful. All in all a fantastic experience. Thank you!
Hi Bryan, Your review just made our day. Our team enjoys doing what they do because of customers like you. Our staff always enjoy reading reviews like the one you left! It lets us know that we are making customers happy and doing something right! We hope to see you again very soon. Best, Romy
Cindy
Fantastic holiday! Hospitality, the Magnifique II, food, drinks, tour guides, bikes, rooms, everything was top notch! The only thing that surprised me was the number of guest riding E-bikes. We did not. Therefor at times the cycling differences between e-bikers and regular bikes was challenging. I suggest either all or none and my recommendation is none but I realize that not everyone is able to cycle as well as we do!
Hi Cindy, We're glad you had a 5-star experience and thank you for sharing it. Your review is a great way to let us know that we are on the right track to giving our customers the best experience possible! Thank you for the recommendation, it will help us improve. We hope to see you again in the future. Best, Romy
eMJay
After the terrific success of our 5 day Tulip Tour this spring, we naturally had high expectations for this eight day trip from Amsterdam to Brugges. Without a doubt those expectations were matched, and even exceeded a little! We were on the same boat as we were in April, and it is still as lovely as it was. We were very excited to see that our chef, John, from our previous trip was also on board. He recognized us immediately and gave us exceptionally warm welcomes. The rest of the crew were terrific, and our guides Hans and Wilfred were outstanding. On several occasions they modified what the cycling plan for the day was based on road conditions/closures, and weather. They made the right call every time! We appreciate the fact that they can exercise their discretion in this manner. These vacations are exceptionally good value, and we felt that we were more than just tourists, because we became a part of the every day lives of the people and places we saw. I would much rather cycle beside and through the farms, fields, and villages, then look at them from the deck of a passing boat. Now to figure out which one we’re going to do next!
Thank you very much for your feedback. We are extremely grateful that you took the time to send us your lovely feedback about our tour on board of the Magnifique IV. Boat Bike Tours strives to deliver the best customer experience, and it makes our day to know we have accomplished just that. We look forward to welcome you on board again soon. Best, Romy
Annette MacKellar
Our father fell ill the day before the trip and we had to go home. We were so busy trying to get trains and planes that we were unable to call until the day before the trip which was a friday and the office was closed so we left a message. We are very disappointed that we didn’t get some sort of refund since we didn’t participate or even see the boat at all. We thought with such a big company there could be some return of some sort. Booking number 2109140015, if anyone higher up in the company could help us out that would be great. The agreement says 1 day before a return of 10% or more. Would like to say that the Boat and Bike Tour did give us our 10% return on our trip interruption which was great of them to do that. They were very helpful once we were able to get in touch with the correct people.
Thank you for your feedback and for bringing this to our attention. I’m so sorry to hear of your less than satisfactory experience with the cancellation policy. Hopefully, we can get this sorted out per e-mail. Tomorrow I will contact you with a proposal an hopefully we can fix this. Warm regards, Romy
Leon
Overall, the trip was successful. The guides were helpful and knowledgeable. Very interesting and diverse trip. Saw a real variety of rural to city life. Fantastic bike trails. The ride with GPS app works very well. It would be nice to have water bottle holders on the bike frames. Some members of our group came down with a stomach virus and we feel the manager on the boat should have addressed it. The manager could have been more helpful and involved.
Hi Leon, Thank you very much for your review. And we appreciate the 4-star rating. How sad to hear that guests from your group fell ill. Is there anything we can do for you or your friends? In any case, we wish them well. Warm regards, Romy
Jeannine van Kessel
The biking was great although the bikes could use an update. Food was good. Rooms were small but ok.
Hi Jeannine, Thank you for your review! Your feedback is very valuable and helps us to provide better service. We are very happy to have you as our customer and look forward to your next visit. Best, Romy
Frank Kanters
Overall it was a good experience. Some of the bikes could use some maintenance.
Hi Frank, Thank you for your positive feedback. We will focus more on bike maintenance. We are glad you enjoyed your trip and wish to see you soon. Best, Romy
Jock McKenzie
The overall cycling route was very good although somewhat too close to traffic lanes at times . The guide, Wieger , was excellent both knowledgeable and very safety conscious. The towns we visited were mostly very historical and picturesque. Berthus, Janne, Christina who owned and ran the boat and catering were outstanding. Nothing was too much trouble and the catering was very good. The cabins are small and fan was needed to keep cool. We had an excellent mix of clients other than our party. Overall I would rate highly.
Hi Jock, We are incredibly grateful that you took the time out to share your feedback with us. It means a lot to our entire team That you rated our trip so positively. We look forward to welcoming you back again soon. Best, Romy
Alan Dobie
Enjoyed great sailing, cycling and amazing food on our tour. We received a comprehensive briefing from our captain each morning explaining the days activities. Highly recommend this tour.
Hi Alan, Thank you for taking the time to write this post. Your opinion is hugely important to us. We love the fact that you left us a 5-star rating. We hope to welcome you back on board again next season. Best, Romy
Lisa Hellmuth
This was one of the best holidays I have had The staff were great , The food was delicious. The ride was enjoyable. Our room was small but very comfortable
Wow thank you so much for the 5-star rating! We really appreciate that you have left us such a positive review. Best, Romy.
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