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Reviews

De Willemstad Read all reviews
20 Jul 2023

Johan Carel Senekal

Exceptional experience, helpful crew,exiting holiday+activity combination

Reply from Boat Bike Tours 11 Aug 2023

Thank you for your kind review! We are delighted that you enjoyed our tour. Hopefully, we can welcome you on board again soon. Best wishes, Boat Bike Tours.

17 Jul 2023

Donald Keever

Trip of a Lifetime! From the moment you walk on the ship until you leave, the staff treats you like you are the only passenger. They are friendly, accommodating and very gracious. The food was excellent. The accommodations were not only beautiful, but pristine. The bicycle trips were the best of the best. We had so much fun. We will definitely be taking another boat and bike tour with this company! Donald Keever

Reply from Boat Bike Tours 18 Jul 2023

Dear Donald Keever, thank you very much for this wonderful review. We are really happy to hear that our tour convinced you so much! We are looking forward to welcoming you on board again!!

8 Jun 2023

Terry Rosier

Fantastic staff, wonderful food, beautiful scenery, good camaraderie amongst fellow travellers.

Reply from Boat Bike Tours 9 Jun 2023

Thank you for your fantastic review! We're delighted to hear that you had a wonderful experience with our staff. We're glad that you enjoyed the delicious food and the beautiful scenery during your journey. It's wonderful to know that there was a good camaraderie amongst fellow travelers, making the experience even more enjoyable. We appreciate your feedback and support. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back for more fantastic adventures! Warm regards, Julia from Boat Bike Tours

11 Oct 2022

Thomas Steffen

The food did not meet the expectations set by the first two cruises I took this year.

Reply from Boat Bike Tours 14 Oct 2022

Thank you very much for sharing your experience with us. We are very sorry that we did not meet your expectations. Your feedback helps us improve the quality of service for everyone. Best Romy

1 Oct 2022

Richard Nance

Great experience and would do it again. The only minor complaint I have is with the bicycle maintenance. That could improve.

Reply from Boat Bike Tours 27 Oct 2022

Hi Richard, thank you for taking the time to leave a review, your feedback is very valuable, it helps us to improve our standard of service. We look forward to welcoming you back on our tours. Best, Romy

24 Sep 2022

Cynthia DeHart

We had a wonderful time exploring Northern Holland on De Willemstad. The routes planned gave a good sampling of both large towns and countryside. The cycling crew were fantastic and their evening briefs on the next day’s excursion were very informative. The ship’s crew was professional, friendly and helpful. Accommodations were great as was food. The only thing I see that could use improvement is communication to passengers when a change in plans has been made because of weather. Rather than an announcement on a public address system, staff stepped into the dining room or salon to let people know. If you didn’t happen to be in one of those rooms, you were left uninformed about the upcoming changes. A public address would be much more efficient. That aside, everything was fantastic!

Reply from Boat Bike Tours 27 Sep 2022

Thank you for taking the time to write this post and rate us a 5 star rating. Your opinion is hugely important to us. We inform the tour leader on board that communication with guests about itinerary changes could be better. So that they can improve this. Thanks again so much for your review. Best, Romy

22 Sep 2022

Denny

A great way to experience the Dutch countryside and cities as well as the culture. The bike courses were well marked. The guides were seen on the course often and were very helpful before and during rides. The food was excellent.

Reply from Boat Bike Tours 22 Sep 2022

Wow, thank you very much for your 5-star rating, this means so much to the whole team. Warm reagrds, Romy

22 Sep 2022

Pauline Denie

We totally enjoyed our bike and barge trip. The staff was great. The tour guides helped us when we needed a bike repair, when the ship staff couldn’t fix the problem. The food was excellent and accommodations were good. The gps was good as long as the tours were not changed. We did get lost a few times but found our way back no problem. Would recommend to everyone.

Reply from Boat Bike Tours 22 Sep 2022

Hi Pauline, We’re so happy that you are pleased with your positive experience on board of the Willemstad. Boat Bike Tours strives to deliver the best customer experience, and it makes our day to know we have accomplished just that. Best, Romy

13 Sep 2022

Ingrid Van Blerk

All the crew members onboard were helpful and went out of their way to accommodate us. Five stars to them. The only thing that was disturbing was the bad smell inside the barge when there were choppy waters. But over all the experience was wonderful and we will like to take another boat and bike tour in the future.

Reply from Boat Bike Tours 21 Sep 2022

Hi Ingrid, Thank you for your feedback and for bringing this to our attention. I’m so sorry to hear that because of this your experience on board was less enjoyable. We will inform the owner about the smell and hopefully this can be fixed quickly. Regards, Romy

20 Jul 2022

lisa hubball

Just completed the North Holland Tour on De Willemstad. Suite cabin was spacious and well maintained. All the crew onboard were friendly, obliging and helpful. Peter and Pete our guides did an excellent job in challenging circumstances, having to change tour itineraries at the last minute due to circumstances beyond their control. The food was acceptable, not gourmet dining but perfectly adequate for mass catering. We would have preferred a later dining time than 6pm as the days are full on if you take the longer routes. I switched to an e bike after day 2 as I found it challenging cycling in the strong winds, however my husband who is a keen cyclist had no such problem! All in all a very good experience.

Reply from Boat Bike Tours 21 Jul 2022

Thank you very much for your feedback! See you soon on one of our tours! Kind regards, Team Boat Bike Tours

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