Noname
Attentive, friendly upbeat staff that worked every minute to corral several groups. Navigation alone was sometimes a challenge when directions and gps did not match, and I suggest having a novice do the route early in season. Good food , though breakfast was a little crowded. Suggest moving coffee / tea away from food. We will look for other trips by this company.
Thank you for your feedback! Your review is very helpful and gives our team a chance to improve. We will definitely work to maintain our high standards of service in the future. Best, Romy
Rosemary
Even though the weather didn’t cooperate (cold, windy and wet), that didn’t slow down the enthusiasm and fun. The staff made the trip so enjoyable. The food, accommodations, staff, bikes, etc. were all first rate. All the guests got along and formed a cohesive group. We’re so glad we were part of the group.
Thank you for the 5 stars Rosemary, your review is a great way to let us know that we are on our way to making our customers smile! We appreciate you taking the time to leave your review and hope to see you again in the future. Best, Romy
Rick
We had a most excellent time with the Boat and Bike Tours. Our tour guides Esther & Tom were the best. They gave us tips on what to do and how to react in certain situations. We had the e-bikes which made the trip easier in the needed areas. Our accommodations were very comfortable and clean every day. The captain Walter and crew were very friendly and would give the time for a little chat. The chief Pettr made the most delicious meals we have had in a long time. We give this trip a 10 out of 10 in all aspects and highly recommend it. Way to go Boat and Bike Tours.
Hi Rick, Your review just made our day. Our team enjoys doing what they do because of customers like you. Our staff always enjoy reading reviews like the one you left! It lets us know that we are making customers happy and doing something right! Best, Romy
Rita Loeffen
This was our first bike and barge experience. We had an amazing time. No complaints
Hi Rita, Thank you for the 5-star review! You are welcome on our tours anytime. Best, Romy
Richard
Boat was very clean and comfortable. All staff were more than willing to help with any questions. The bikes were kept in perfect condition . There was normally a choice of a long or short tour each day with both having a guide or if you wished you could go out on your own with excellent directions from the guides. The food prepared for us was 5 star all the way with a minimum of a 3 course dinner each night. All in all one of the best holidays my wife and I have ever had.
Thank you for the 5-stars Richard, We are so happy to hear you enjoyed the time on the Magnifique III so much. It means a lot to our entire team! We look forward to seeing you again very soon. Best, Romy
Robert Howell
Magnifique crew and all services were premium. The guides were good for routes and mechanics but not so great on communication and touring. I do not recall a single time that the stop signal was given. Consequently, there were fast stops and riders bumping each other on occasion. Consistently I had to ask why we were stopping…coffee break? Water? Lunch? Where are the toilets? Where is potable water? Never provided without asking, then of course only a few of us had the information. Tom seemed bored. Esthe, seemed unaware of group need for communication. Nothing awful, but I would say premier ship and average guides.
Dear Robert, We are extremely grateful that you took the time to send us your feedback on our tour. I have read your feedback carefully and find your comments very helpful in improving our service. Thank you again and we look forward to welcoming you back aboard for your next boat and bike adventure. Best, Romy
Chopaka
So much to love about this concept of a barge cycling trip but a few rocky bumps distracted – be sure to request an XL bike if that is what you use at home, no matter what your inseam says. Beds are short if you are over 6’2” in height – and narrow. Twin-sized but we understand rooms on a vessel like this can’t be much larger. Dinners varied and well prepared. Packed lunches monotonous, lots and lots and lots of bread and cheese. Wine and beer prices reasonable – staff delightful. Not a lot of opportunity to stop and take pictures except at planned coffee and lunch stops. Felt like we were in a race sometimes and there was confusion about our routes from time to time, not enough info shared in my opinion, on the areas we visited except more formal sites like UNESCO. All in all a positive experience and staff tried to rectify mistakes made by admin.
Thank you for your feedback and for bringing this to our attention. I am very sorry to hear that your experience on board was less enjoyable because of this. We will try to implement these changes in the upcoming season. Best, Romy
David Barr
A wonderful week—excellent food, very friendly staff. Our only complaint is that the wifi was inconsistent and never made it to our cabin. Overall would highly recommend.
Hi David, Thank you for your feedback, it is very valuable and helps us to become better. We are so glad you had a great tour! Thanks again, and we look forward to seeing you on board again for your next boat and bike adventure. Best, Romy.
John Attaway
We went on the Fluvius from Amsterdam to Brugge, and immediately followed with a trip on the Wapen fan Friesland to the outer islands and Friesland. It was our first time and we wouldn’t hesitate to go again with boat bike tours if we get another chance. Ingrid and Andre were wonderful and informative guides on the former and our self guided ride on the latter was well prepared and described by our captain Eric. Cabins were fine, food was excellent and we had many enjoyable encounters with our multi-national shipmates and crew members. We were entertained by our captain Jan on the Fluvius when he brought aboard entertainment one evening. It started with accordion serenades during dinner, followed by a full on party with dancing and song. We also enjoyed that Eric raised the sails on the Wapen several times as we crossed between the islands and mainland.
Hi John, We're happy you had a 5-star experience and thank you for sharing it. Your review is a great way to let us know we’re on track for making our customers smile! We hope to see you again in the future. Best, Romy
Cindy
Fantastic holiday! Hospitality, the Magnifique II, food, drinks, tour guides, bikes, rooms, everything was top notch! The only thing that surprised me was the number of guest riding E-bikes. We did not. Therefor at times the cycling differences between e-bikers and regular bikes was challenging. I suggest either all or none and my recommendation is none but I realize that not everyone is able to cycle as well as we do!
Hi Cindy, We're glad you had a 5-star experience and thank you for sharing it. Your review is a great way to let us know that we are on the right track to giving our customers the best experience possible! Thank you for the recommendation, it will help us improve. We hope to see you again in the future. Best, Romy
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