Reviews
Adrian Vanden Enden
Highlight portion of trip was cancelled 24 hours before last day. Volendam and Marken. I find it hard to believe this was a last minute decision. Also food servers should provide plates when salad is served. Otherwise it was a great trip.
Thank you for your feedback. We're sorry to hear about the last-minute cancellation of the Volendam and Marken trip and understand your frustration. We will review our scheduling to prevent such issues in the future. Additionally, we appreciate your note about the salad service and will ensure plates are provided. We're glad you enjoyed the rest of your trip!
SW
The concept and route were great. Would have preferred an option each day as promised in literature of two different length rides and or to cycle alone using the Ride App.
Thank you for your feedback. We're glad to hear you enjoyed the concept and route. We apologize for not delivering on the promise of offering two different ride length options each day and the option to cycle alone using the Ride App. Your comments are invaluable, and we'll work on improving these aspects for future rides.
Diane Cameron
Great itinerary, ship and staff! Excellent meals! Enjoyed every moment.
Dear Diane, Thank you very much for your nice review! We are pleased to hear that you enjoyed your tour. We would be happy to welcome you on board again! Best regards, Boat Bike Tours
Jean Gobbi
The staff were great. Despite issues with boat engine, we were still able to do a modified program that was satisfactory
Dear Jean, We are happy to hear that you had a wonderful experience with us! Thanks for sharing your positive feedback! Best regards, Boat Bike Tours
Nancy Hanna
Francine was very organized leading us on the bike tours each day. There were cyclists of varying abilities , some with very little confidence or biking experience and she coached them through challenges and kept the group on track, speaking three different languages as needed. Food was good and times on the boat were relaxing with a large outdoor area
Dear Nancy, Thank you very much for your nice review! We are glad to hear that Francine's organization and guidance on the bike tours ensured a smooth and enjoyable experience for everyone, regardless of their cycling abilities or confidence levels. We're also delighted that you enjoyed the food during your trip and found the times on the boat to be relaxing. We hope to have the pleasure of welcoming you back on board for another memorable adventure in the future! Best regards, Boat Bike Tours
Jacqui Candy
Well organised, beautiful scenery, interesting visits and tours of towns. Great food on board. Crew lovely and guide was really informative and helpful.
Dear Jacqui, We are happy to hear that you had a wonderful experience with us! Thanks for sharing your positive feedback! Best regards, Boat Bike Tours
Ann Haught
The staff was wonderful. Everything was well organized. The boat was very clean. The food was excellent. I loved everything about this trip!
Dear Ann, We are happy to hear that you had a wonderful experience with us! Thanks for sharing your positive feedback! Best regards, Boat Bike Tours
James Burns
We had an excellent crew on our barge, and the 2 bike guides went out of their way to make a memorable trip for us.
We are happy to hear that you had a wonderful experience with us! Thanks for sharing your positive feedback! Best regards, Boat Bike Tours
Unhappy customer
Helpful staff, small group size let you get to know each other.
Thank you very much for your nice review! We are pleased to hear that you enjoyed your tour. We would be happy to welcome you on board again! Best regards, Boat Bike Tours
Steve Daigle
Just finished our tour aboard the Ava Maria from Venice to Mantova. The vessel is a great custom design and purpose built for doing bike tours. State rooms are spacious with comfortable beds, well designed storage that enabled to be able to completely unpack. Suit cases have lots of room to be stored under the beds. Nice bathrooms with a very well designed vacuflush toilet that can be used like your toilet at home. First time I have seen a marine toilet system work so well. Our guides Alex and Elana were a fantastic team. The kept our large group of 32 riders safe. There were no accidents, mishaps, flat tires or breakdowns. Alex was by far the star of the crew. Years of bike guiding experience, went the extra mile in customer care and made the trip very fun. New bikes. We had e bikes and was very impressed with how light weigh they were, lots of quick adjustment features for a great fit. Best coffee machine in over 17 small group boats I have been on. “17 tours”. Meals at dinner were ok but 2 meals are fish only. So if you do not enjoy fish please let them know in an e mail before the trip. You make your own lunch that included fresh buns and breads, chocolate bars and fruit. My only small complaint that there were 2 sets of salt and pepper on the table at dinner but none at breakfast.This was brought to the captain’s attention but failed to happen. 1 salt and one pepper located at a very busy morning buffet held up the line. Captain Richardo was very good and worked harder by far than any crew member. He also helped out in the kitchen and serving meals. He bake his mother’s dessert recipe that was fantastic for our final meal. The sauce contains lots of alcohol so is your us and don’t drink it can be a challenge.
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