Gail Trent
Great tour director!! The crew were friendly and helpful! The boat and rooms were clean. The itinerary beautiful! The food great and plenty! The bikes were kept in wonderful condition! Totally enjoyed this adventure!
We are happy that you liked your trip with us! Thank you for your feedback about our team, accommodations, itinerary, and amenities. We hope to have you back for another adventure in the future. Thank you for choosing us! Best regards, Boat Bike Tours
Livia Dominci
It was a lovely week and one of mybest vacations. Beautiful places , nice bikes and great weather. The only “negative “ point is that we have to share tables with other guests. It is good but it doesn’t need to be in all meals.
We're delighted to hear about your lovely experience. Your feedback is noted and we appreciate your input. We hope to welcome you back on board. Best Regards, Boat Bike Tours
Derek Melnychuk
We absolutely loved riding through the country side and small towns. Great experience and a great way to see countries outside of big cities. Service by the staff and crew was fantastic. Very friendly, helpful and accommodating. I wanted to give more stars however there were several things that need to be addressed. -The WIFI IS TERRIBLE!!!! It wouldn’t take much to upgrade this and make it a better experience. -The morning briefings at times were confusing and the slides sometimes didn’t match up properly to the conversation. -The final morning we had to be out of our rooms by 9:00 it would have been nice to be able to check out at 10:00 allowing us to go back to the room one last time after breakfast. The lines to the single bathroom was VERY LONG.
Hi Derek, Thank you for taking the time to provide us with feedback on your recent countryside and small towns experience. We're thrilled to hear that you enjoyed the scenic journey and the opportunity to explore countries outside of big cities. We appreciate your kind words about our staff and crew as well. We do value your constructive feedback, as it helps us improve our services. Here are our responses to the issues you raised: Wi-Fi: We apologize for the inconvenience you experienced with our Wi-Fi service. We understand that a reliable internet connection is essential for many travelers. Morning Briefings: We're sorry to hear that the morning briefings were confusing at times and that the presentation slides didn't always align with the conversation. We will review and improve our briefing processes to ensure that information is presented clearly and accurately. Check-Out Time: We appreciate your suggestion regarding the check-out time on the final morning. Your feedback about the long bathroom lines is noted, and we will explore options to make the check-out process smoother and more convenient for our guests. Your feedback is invaluable to us, and we are committed to making necessary improvements to enhance the overall guest experience. We hope that you will consider traveling with us again in the future, and we thank you for choosing us for your countryside adventure. If you have any further comments or suggestions, please don't hesitate to reach out. Kind regards, Romy
Nadine Carr
I felt that the trip was a bit disorganized. When we arrived at the boat the staff did not greet us and tell us what to do with our luggage. Later after the information meeting we were told that if you had an e-bike to go up on deck and find your bike and get your battery to charge it in your room. It was pitch black on the top deck and I fell on some dark wicker furniture and really hurt myself. In fact it’s been a week and a half and my hip still hurts. The tour guide was there and did help me and I also got some ice from reception. The top deck should have had the lights on OR the battery should have been left in the room like the charger was. I felt that the instructions for each day was lacking. They did not tell us any points of interest or any good restaurants etc. I also felt that the days were very time restricted. We had to be back on the boat at a certain time and this meant we really didn’t have anytime to explore. Maybe that is why no points of interest was mentioned. The food was adequate but I think the lunch was very boring. A meat and cheese sandwich every day! Other than the tour guides the staff were awesome! The boat was very clean as well.
Hi Nadine, Thank you for sharing your feedback on your recent trip. We truly appreciate your input, as it helps us improve our services and provide a better experience for our guests. We apologize for the disorganized start to your trip. It's crucial that our staff ensures a smooth beginning for all our passengers. We'll review our procedures to ensure better communication upon arrival and during the information meeting. Regarding the lighting issue on the top deck, we understand the importance of safety, and we're sorry to hear about your fall. We will work on improving the lighting situation to prevent such accidents in the future. Your comments about the lack of information about points of interest and restaurants are valid. We'll work on enhancing the daily instructions to provide more details on local attractions and dining options to enhance your exploration experience. We're glad to hear that you found our staff to be awesome and the boat clean. We'll make sure to pass on your compliments to our team. As for the lunch options, we appreciate your feedback and will consider offering a more diverse menu in the future to cater to different preferences. Your input is invaluable to us, and we'll take these suggestions seriously to improve our services and make your future experiences with us even better. Thank you for choosing our tour, and we hope to have the opportunity to serve you again in the future. If you have any further comments or concerns, please don't hesitate to reach out. Warm regards, Romy
Lester Wright
Great service & a great experience.
Thank you for your kind review! We are delighted that you enjoyed our tour. Hopefully, we can welcome you on board again soon. Best wishes, Boat Bike Tours.
Peter Lavoie
This was our second Boat Bike tour. The ship was spotless and crew were attentive! Food was Great with Vegetarian options available. Bikes are comfortable and taken care of and the rides are Awesome! – Such beautiful landscapes! The Guibo App worked well _ although bring an extra charge with you. Our Group of 18 had the Best time!
Thank you for your kind review! We are delighted that you enjoyed our tour. Hopefully, we can welcome you on board again soon. Best wishes, Boat Bike Tours.
Anne
We had a daily briefing of the bike route which was very thorough. The ship was in excellent condition, newly refurbished, the cabin roomy enough with plenty of closet/storage. Entire crew was friendly and helpful. The food was plentiful and over the top with 5 course dinners every night beautifully presented and of excellent quality. My only criticism was that our cruise director tended to be a little short and clipped with his answers if we asked him a question–as if he were annoyed that he had to say it again. Otherwise, we loved the entire trip. It ended to quickly, but we’re planning on doing another Boat Bike Tour next year.
Thank you really much for this review! We are really happy that you enjoyed our tour. However, we apologize that not everything met your expectations. We are continuously trying to improve our services and will take your feedback into consideration! Hopefully, we can welcome you on board again soon. Best wishes, Boat Bike Tours
sharon urieli
It was one of the best trips I have ever been to. Great sceneries, planned perfect, best service and logistics, the bikes are well maintained, the boat and the crue just lovely. The food was excellent. The room much more spacious than I imagined. The combination between nature and cities was perfect. The amount of cycling per day did not need pre training if you are in shape but if you are untrained it might be A little tiring. The everyday explanation on the trail was accurate and we could go As A couple by ourselves. There was an option to go in A group with A guide if you want so you have all possibilities.
Thank you so much for such a nice review and for taking the time to write it. We are glad you enjoyed your trip and wish to see you soon.
Dan Jacob
It was a very nice trip, well run. We will do this type of trips again.
We are glad to know that you had a great time, thank you for the 5-star rating. We will be happy to see you again in the near future. Best Romy
Marty
We had a great time and the boat,food and staff were excellent.
Hi Marty, We’re so happy that you are pleased with your experience on board of the Swiss Crown. We strive to deliver the best customer experience, and it makes our day to know we have accomplished just that. Best, Romy
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