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Reviews

Amsterdam – Maastricht or Maastricht – Amsterdam Read all reviews
4 Sep 2023

Recent customer

I had a lot of fun on this boat bike trip (Maastricht to Amsterdam). The guide was upbeat and the short stops on the daily rides were interesting and enjoyable. However the guide seemed disorganized and I found most of the meals rather disappointing. If I go on another trip with this company, I will choose a premium tour.

Reply from Boat Bike Tours 20 Sep 2023

Hi Thank you for your feedback on your boat bike trip from Maastricht to Amsterdam. We're pleased to hear that you enjoyed the overall experience and had fun during the daily rides and interesting stops. We appreciate your positive comments about our guide. However, we also understand your concerns about organization and the quality of meals. We apologize for any disorganization you experienced and for the disappointment with the meals. If you decide to go on another trip with our company, we're pleased to hear that you're considering a premium tour. We will take your feedback into account to improve the overall experience for our future travelers. Thank you for sharing your thoughts with us.

27 Jul 2023

RobinGruwell

Fantastic meals. Beautiful countryside.

Reply from Boat Bike Tours 11 Aug 2023

Thank you for your kind review! We are delighted that you enjoyed our tour. Hopefully, we can welcome you on board again soon. Best wishes, Boat Bike Tours.

24 Jul 2023

Debra Burke

This was our first boat and bike trip ever. It was a great experience and we will likely gather a few others and do another. The guide was excellent, the food was very good, the skipper and crew were great. Everything went as planned and we not only enjoyed the riding through The Neterlands, we learned alot. The other riders were friendly and engaging. Our only hiccup was finding the boat in Maastricht. If you are looking for a luxury cruiser, the Gandolf is not that. If you prefer a small group with a wonderful crew, good food and a boat with character, this is your boat.

Reply from Boat Bike Tours 11 Aug 2023

Thank you really much for this wonderful review! We are really happy that you enjoyed our tour so much and already plan to do another one! We are looking forward to welcoming you on board again soon! Best wishes, Boat Bike Tours

22 Jul 2023

Sandy Barra

The boat bike tour on the Gandalf was excellent! Our guide, Mihael and the rest of the crew were super professional while at the same time made us feel so at home. Our group was truly a community as the tour continued. The food was amazing, you just have to trust me! It’s very comfortable on the boat and the staff does everything to make you feel welcome. There were many side trips and excursions in the little towns that we really enjoyed. The tour inside of a windmill was a highlight! We really loved this tour and we have done other bike tours in the US and in Europe. Hans is quite a wonderful host and Girard, the skipper is fun to talk to and even let some guests drive the boat!

Reply from Boat Bike Tours 11 Aug 2023

Thank you for your kind review! We are delighted that you enjoyed our tour. Hopefully, we can welcome you on board again soon. Best wishes, Boat Bike Tours.

17 Jul 2023

Susan Bimle

Our guide Simon was terrific – he kept us informed, led great trips during the day and we loved the walks at night in the towns-and all of the crew couldn’t have been better or more welcoming. My family and I are still wondering how in the heck the cook was able to produce such good and abundant food in that little kitchen.

Reply from Boat Bike Tours 18 Jul 2023

Dear Susan Bimle, thanks a lot for this wonderful review! We are so happy that you liked our tour! We would be delighted to welcome you on board again soon! Best wishes, Boat Bike Tours

15 Jun 2023

Leonidas

The ship is small and cozy and the owners are nice and work hard to please and make it a good experience. However, operating a ship with a 3 person crew is not enough. We have been on many boat and bike trips and we were never involved in loading and unloading bikes of the ship as it was this time. Cabins #1 and #2 are to be avoided, smallest and stinkiest of the 13. The thing most people remember from trips is the meals and in this case 2 of 6 were vegetarian (33%) that were very very low cost. First and last meal should always be the most memorable and in this case they did not deliver on the first meal. Good breakfasts but if you were slow you ended up with very little choice of breads or cold cuts. Having to ask is not my style. The tour is excellent and lovely places were visited. The instructions for the paths taken were poor, not the typical map like paper instructions with detailed info. Just the numbers of the cycle-paths. Overall we enjoyed the small group of people, the food was acceptable and would be better with some changes as mentioned above, improve the deck space for sitting during sailing and get another crew member to help with the chores and the bikes. Good people, well intending but need improvement to make this a 5 star tour.

Reply from Boat Bike Tours 16 Jun 2023

Thank you for sharing your feedback on your experience aboard The Flora. We appreciate your compliments regarding the ship's cozy atmosphere and the hardworking and friendly owners. However, we apologize for any inconveniences you encountered during your trip. We understand your concerns about the 3-person crew. While they strive to provide a pleasant experience, it seems that the loading and unloading of bikes might have taken away from the overall enjoyment of the trip. We appreciate your feedback and will take it into consideration for future improvements. Regarding the meals, Boat Bike Tours offers fully catered tours, including delicious meals. Sustainability and reducing the footprint of our tours are very important to us. The menus now become even more tasty as we make them more sustainable. In fact, a quarter of our carbon footprint consists of food and drink. Our goal is to reduce this by at least 15% in the 2023 season, by: -Choosing meat less often, -choosing local/regional products and ingredients more often, -and putting meals with lots of vegetables on the menu. For these reasons, during your trip, two dinners will consist exclusively of delicious vegetarian dishes. Let us surprise you! Thank you very much for your cooperation. We apologize if the breakfast options became limited as time went on. We understand that having a wider selection is important, and we will address this issue to ensure that guests have more choices available, even for those who may be slower in the morning. We will also take your feedback into consideration and work on providing clearer instructions for the paths taken during the tour. We appreciate your suggestion to improve the deck space for sitting during sailing and to have an additional crew member to assist with chores and the bikes. We will evaluate these suggestions. Thank you for acknowledging the good intentions of the staff and the enjoyable aspects of the tour. We appreciate your feedback as it helps us identify areas for improvement. We strive to provide a five-star experience for all our guests, and your comments will be taken into account as we continue to enhance our services. Warm regards, Romy

9 Jun 2023

Diane Resch

The quality of the bikes could be better. Bikes should have water bottle cages. The amount of time spent at stops while on the tour should be reduced, especially if there is nothing to see. A list of participants and countries should be given to everyone. The routing was very good and enjoyed the stop at the cheese factory and the castle.

Reply from Boat Bike Tours 9 Jun 2023

Hi Diane, Thank you for your feedback on the bike tour. We apologize for any inconvenience caused by the quality of the bikes. We'll take your comment into account for future improvements. Regarding water bottle cages, we understand the importance and will explore adding them to our bikes to enhance convenience. We're glad you enjoyed the routing and the visit to the cheese factory and castle. Your positive feedback is appreciated. Thank you for your review. We'll use your feedback to enhance our services and hope to welcome you back for an improved bike tour.

3 Oct 2022

John Spring

We booked the Maastricht to Amsterdam ride from September 17 to 24 2022, and it was great. The boat was perfect for what we were looking for, with private and quite cabins, each with their own bathroom. As shown on the company’s website the cabins aren’t huge, but they were exactly what we were expecting. The dining room and outdoor sitting area were also great, along with all of the meals provided by our wonderful chef. The crew overall was fantastic, always eager to ensure our trip went great. In particular our guide Simon was amazing, both during the guided cycling days as well as entertaining us all in the evenings with songs and trivia contests. All in all the trip was fantastic and we will definitely use Boat Bike Tours on our next trip.

Reply from Boat Bike Tours 26 Oct 2022

Hi John, We are very happy that our guide Simon made your trip comfortable! Customer service is everything to us, so it is very important to us to know that we were able to make your trip enjoyable. We look forward to welcoming you aboard again. Best, Romy

29 Sep 2022

John Goodwin

We had a really nice trip. We brought a group of 11 and all had a great time. The crew was very friendly, informative and helpful. Not to mention lots of fun! Enjoyed learning new games to play ( thanks Sander and Robin!!) Our guide, Simon, did a fantastic job!! We learned a lot from him. Such a great way to see the country!!

Reply from Boat Bike Tours 31 Oct 2022

Hi John, Thank you for your nice review! We are glad you enjoyed your trip and crew. We hope to see you again very soon. Best, Romy

28 Sep 2022

Bryan Perkins

I have been fortunate to have taken many vacations, this one however, topped them all. Our boat, crew and fellow passengers were all excellent travel companions. Wilmie, our guide was helpful, informative, knowledgeable and knew just when to take a break. Our Captain, Sander was friendly, got to know us and helped the crew and passengers whenever the opportunity presented itself. The rest of the crew, Marlene our hostess, Pietro the chef and Krzystof were all amazing as well. The cycling was very well planned out and the nightly tours of the various towns we were in were a bonus and only helped those on the tour to get to know each other better, while having a more culturally immersed experience. Location, food, boat and crew were all wonderful. All in all a fantastic experience. Thank you!

Reply from Boat Bike Tours 31 Oct 2022

Hi Bryan, Your review just made our day. Our team enjoys doing what they do because of customers like you. Our staff always enjoy reading reviews like the one you left! It lets us know that we are making customers happy and doing something right! We hope to see you again very soon. Best, Romy

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