ReviewsAmsterdam – Maastricht or Maastricht – Amsterdam Read all reviews
The ship is small and cozy and the owners are nice and work hard to please and make it a good experience. However, operating a ship with a 3 person crew is not enough. We have been on many boat and bike trips and we were never involved in loading and unloading bikes of the ship as it was this time. Cabins #1 and #2 are to be avoided, smallest and stinkiest of the 13. The thing most people remember from trips is the meals and in this case 2 of 6 were vegetarian (33%) that were very very low cost. First and last meal should always be the most memorable and in this case they did not deliver on the first meal. Good breakfasts but if you were slow you ended up with very little choice of breads or cold cuts. Having to ask is not my style. The tour is excellent and lovely places were visited. The instructions for the paths taken were poor, not the typical map like paper instructions with detailed info. Just the numbers of the cycle-paths. Overall we enjoyed the small group of people, the food was acceptable and would be better with some changes as mentioned above, improve the deck space for sitting during sailing and get another crew member to help with the chores and the bikes. Good people, well intending but need improvement to make this a 5 star tour.
Thank you for sharing your feedback on your experience aboard The Flora. We appreciate your compliments regarding the ship's cozy atmosphere and the hardworking and friendly owners. However, we apologize for any inconveniences you encountered during your trip. We understand your concerns about the 3-person crew. While they strive to provide a pleasant experience, it seems that the loading and unloading of bikes might have taken away from the overall enjoyment of the trip. We appreciate your feedback and will take it into consideration for future improvements. Regarding the meals, Boat Bike Tours offers fully catered tours, including delicious meals. Sustainability and reducing the footprint of our tours are very important to us. The menus now become even more tasty as we make them more sustainable. In fact, a quarter of our carbon footprint consists of food and drink. Our goal is to reduce this by at least 15% in the 2023 season, by: -Choosing meat less often, -choosing local/regional products and ingredients more often, -and putting meals with lots of vegetables on the menu. For these reasons, during your trip, two dinners will consist exclusively of delicious vegetarian dishes. Let us surprise you! Thank you very much for your cooperation. We apologize if the breakfast options became limited as time went on. We understand that having a wider selection is important, and we will address this issue to ensure that guests have more choices available, even for those who may be slower in the morning. We will also take your feedback into consideration and work on providing clearer instructions for the paths taken during the tour. We appreciate your suggestion to improve the deck space for sitting during sailing and to have an additional crew member to assist with chores and the bikes. We will evaluate these suggestions. Thank you for acknowledging the good intentions of the staff and the enjoyable aspects of the tour. We appreciate your feedback as it helps us identify areas for improvement. We strive to provide a five-star experience for all our guests, and your comments will be taken into account as we continue to enhance our services. Warm regards, Romy
The quality of the bikes could be better. Bikes should have water bottle cages. The amount of time spent at stops while on the tour should be reduced, especially if there is nothing to see. A list of participants and countries should be given to everyone. The routing was very good and enjoyed the stop at the cheese factory and the castle.
Hi Diane, Thank you for your feedback on the bike tour. We apologize for any inconvenience caused by the quality of the bikes. We'll take your comment into account for future improvements. Regarding water bottle cages, we understand the importance and will explore adding them to our bikes to enhance convenience. We're glad you enjoyed the routing and the visit to the cheese factory and castle. Your positive feedback is appreciated. Thank you for your review. We'll use your feedback to enhance our services and hope to welcome you back for an improved bike tour.
We booked the Maastricht to Amsterdam ride from September 17 to 24 2022, and it was great. The boat was perfect for what we were looking for, with private and quite cabins, each with their own bathroom. As shown on the company’s website the cabins aren’t huge, but they were exactly what we were expecting. The dining room and outdoor sitting area were also great, along with all of the meals provided by our wonderful chef. The crew overall was fantastic, always eager to ensure our trip went great. In particular our guide Simon was amazing, both during the guided cycling days as well as entertaining us all in the evenings with songs and trivia contests. All in all the trip was fantastic and we will definitely use Boat Bike Tours on our next trip.
Hi John, We are very happy that our guide Simon made your trip comfortable! Customer service is everything to us, so it is very important to us to know that we were able to make your trip enjoyable. We look forward to welcoming you aboard again. Best, Romy
We had a really nice trip. We brought a group of 11 and all had a great time. The crew was very friendly, informative and helpful. Not to mention lots of fun! Enjoyed learning new games to play ( thanks Sander and Robin!!) Our guide, Simon, did a fantastic job!! We learned a lot from him. Such a great way to see the country!!
Hi John, Thank you for your nice review! We are glad you enjoyed your trip and crew. We hope to see you again very soon. Best, Romy
I have been fortunate to have taken many vacations, this one however, topped them all. Our boat, crew and fellow passengers were all excellent travel companions. Wilmie, our guide was helpful, informative, knowledgeable and knew just when to take a break. Our Captain, Sander was friendly, got to know us and helped the crew and passengers whenever the opportunity presented itself. The rest of the crew, Marlene our hostess, Pietro the chef and Krzystof were all amazing as well. The cycling was very well planned out and the nightly tours of the various towns we were in were a bonus and only helped those on the tour to get to know each other better, while having a more culturally immersed experience. Location, food, boat and crew were all wonderful. All in all a fantastic experience. Thank you!
Hi Bryan, Your review just made our day. Our team enjoys doing what they do because of customers like you. Our staff always enjoy reading reviews like the one you left! It lets us know that we are making customers happy and doing something right! We hope to see you again very soon. Best, Romy
This was a wonderful trip along the moselle, on the Sarah. Our guide, was excellent guiding us trough the many villages. The crew was very attentive to our needs and the food was very good.
Hi Michelle, We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience on board of the Sarah– it means the a lot to our entire team! We look forward to welcoming you back on board. Best, Romy
We had the most wonderful time! The weather was wonderful. The staff on the boat were super helpful. And the riding was great, and well paced. The food on the boat was also delightful. The *only* thing that wasn’t just fabulous was that, a couple of nights, it was a bit warm and the small cabins on the boat got pretty hot. But everything else was A+!!
Thank you very much for your review. We really appreciate you providing us with this positive feedback. We look forward to welcoming you back on board in the future. Kind regards, Boat Bike Tours Team.
I was in need of an adventure and when I found out about and reserved a spot with Boat Bike Tours I knew I was on my way having a terrific time. I wasn’t disappointed one little bit. The captain and crew were amazing, the accommodation’s were comfortable and food was excellent. The ride was spot on, riding through beautiful countryside or bustling cities at lower speeds with stops to enjoy lunch and new found friends.
Thank you very much for your review. How nice to hear that you had a nice time on board. Hopefully we'll see you soon, Team Boat Bike Tours
This was a nice and pleasant trip with well chosen bike routes. Cabins were clean and staff was very friendly. Food was good, but the vegetarian option had hardly any protein, only vegetables. Only minor point was that there was a case of covid on board and the passengers were not informed on time, which could have caused problems for those who needed to travel by plane or to a location were isolation was possible.
Thanks for taking the time to write a review. We're happy to hear that you liked your trip. We are sorry to hear about the inconveniences. We will try to work on that. We hope to see you again, regards team Boat Bike Tours
We had a wonderful time, the food was delicious, and route was beautiful. Too bad Corona couldn’t stay away and we disembarked with a positive test. Quite a few people were infected. There was only a hand sanitizer station, and was sparsely used. Our next stop was visiting family before going back home. Instead we had to stay in quarantine before going back to Canada. The main focus of the trip was visiting family. We think that there could be better precautions and ask people to test when feeling ill.
We are so sorry to hear that. But still good to hear that you had a great time on board either way. We hope to be able to serve you again next time! Team Boat Bike Tours
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