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A good tour …but sadly not a great tour. Opportunity missed!!

2 May 2019

Geoffrey Rodwell

Sadly, whilst we enjoyed much of this tour there were several issues that need to be addressed. On the positive side the restaurant staff were exceptional and the food served each night was very good indeed. The boat Fluvius was very comfortable too, so no complaints there. However the timetable we were given was not adherred to. We were not allowed to board day one at the time advised and had to wait an hour or more before doing so. Also we departed from Amsterdam too late to arrive at Zaandam to explore by bike. Team leaders took off at times leaving some behind to catch up, and were not particularly understanding of the guests needs to appreciate aspects of the ride. It has to be stated that the boat’s captain liked a “tipple” every night, and considered to be excessive for a person in charge of moving the vessel on the next day! It was pointed out by the tour leaders to the group on many occassions that this was the first tour this season and mistakes have been made, but improvements would be made in future! HOWEVER, this is unacceptable. Every aspect of the tour should have been handled in a professional accomplished manner!!

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