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A week delay after registration!

2 Dec 2023


We registered to a tour on this website and received a confirmation number for it right away. Good thing that they didn’t ask for a down payment. It took 24 hours to received an email to let us know that it would take 48 hours to have a confirmation. We chatted with the website to confirm the 48 hours period. We chatted again after 4 days (96 hours), but even if it was during daytime hours, the chat responded that they were not available. It’s now more than 1 week and haven’t receive any respond from them. Update: After posting my review, we received an email with a delay explanation that they switched to a new payment system. So we have booked the tour and we’ll see how it goes. I’ll keep you updated :)

Reply from Boat Bike Tours 5 Dec 2023

Hi Johanne, Thank you very much for your review. Can you please contact me directly : [email protected]? So I can check what happened with your reservation request. Looking forward to your reply.

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