Amazing staff but some issues

The boat and the staff were great. The tour guide did not help our experience. He spoke very little English and it seemed he got a little frustrated when we asked questions. Buying the drinks package, this should be an all day offer and not have a start time of 1600. Not to have a latte in the morning seemed to be a little ridiculous.The bike tours where mostly good and needs some updates for ferry expense and timings. Some ferries didn’t run until 0930, so when we docked we couldn’t take the ferry. This made us have to plan the day differently for biking.. Our morning briefing for biking was a waste of time but may have been fine for the German speaking cyclists. However the crew was fantastic and made the experience memorable.