De Nassau – Hanseatic Cities
Jenni
Have done several boat and bike tours with other companies and they were all much better than this one – Hanseatic Cities of The Netherlands on the de Nassau. We were fortunate to have one of the larger cabins (others we saw in were smaller, especially the doubles) with three windows and a reasonable shower/toilet. Lounge and sundeck areas were OK. Meals were below average, hot options at breakfast were often hash browns, sausage or fried – not healthy. Cold options, including cut fruit were same every day. Lunches were OK, but again same options every day. No bananas for morning teas after first few days, just apples and oranges and no snack eg muesli bars. No tea and coffee available except at breakfast and afternoon tea, unless you paid extra. Food at afternoon tea was same every day and just cake – no healthy option like cheese or cut fruit. Dinners were too meaty and lacked vegetables (meals should be 1/2 vegetables). Vegetarian option I had one day was very salty. The bowl of salad provided at dinner often had too much dressing. Shouldn’t have to order all your dinner main course on first day. Drinks were expensive and drink packages ridiculous at minimum of 165 euros for seven days. Also wifi cost 10 euros (have never had to pay for it before). Bike saddles were uncomfortable and lacked water bottle holders and cyclometers. Map was not detailed enough – strip maps would work much better. Daily instructions had errors and briefings were useless – did not point out tricky parts. The was a self guided tour and if we had not had Organic Maps, we might still be out there as we managed a wrong turn every day. Did not use the GPS provided as we were told it drained phone batteries and you needed portable charger and would rather work from a map. Guided tour of Deventer was really good. Tour leader should point out more places of interest.
Thank you for your detailed feedback. We take your comments seriously and will certainly use them to improve our service, especially in terms of meals, bike equipment, and route instructions. We're glad to hear that the tour of Deventer was enjoyable, and we will work on providing more of these positive experiences.
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