Good company, but communication with customer not good.

the company acted as the middleman for a boat tour in Bordeaux. There were a number of changes which they handled fairly satisfactorily. The only request is that I wish they would acknowledge changes in a direct email rather than by sending a new booking form with the change buried at the bottom, and not even directly as well. This proved to be a problem for our group as the company confused which direction bus transport was needed for, and since the only verification was a price change, which was the same, they company got the direction wrong so the entire group waited needlessly for over an hour on the bus.