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31 Mar 2020

Sarah Conrad Van Riper

Boat & Bike Tours allowed us to rebook for the same dates from May 2020 to May 2021 due to Coronavirus Pandemic at the same price. Thank you Boat & Bike Tours.

Reply from Boat Bike Tours 1 Apr 2020

Dear Mrs. Conrad Van Riper, we are sorry you feel that Boat Bike Tours is a ‘ruthless and unsecure company’, regarding your planned tour to Croatia in the second half of May - together with others in your group (see reviews below). Together with our operating partners, we are constantly reviewing the situation. At this point in time (approx. 7 weeks prior to departure) we haven't canceled this particular tour yet, although I understand your concerns to travel to Europe in May. I apologize it took us some time to define the correct policy. Your tour in Croatia is organized by our partner that is based in Northern Italy. They are in total lock-down, hence the delay in our response. I hope you understand we work under very difficult circumstances. Today I looked into your personal situation, and I can offer you a ‘Corona Voucher’. This voucher is valid for 365 days, guaranteed by the Dutch Travel Refund Guarantee Fund (SGR) and has the value of 100% of your deposit (no cancellation fee deducted). You (and your fellow travelers) can use this voucher to book any tour in 2020 or 2021. I am convinced this is a good solution in these extreme circumstances. We hope to welcome you again in the future. Best regards, Laurens Winkel Director/owner

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