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Great cycling and boating trip!

7 Jul 2019

Ruth Evans

Overall we thoroughly enjoyed our holiday with Boat Bike Tours. Communication beforehand was excellent, and we liked the relaxed style of the tour. Food, produced by chef under difficult circumstances, was excellent, and staff members were universally helpful and friendly. The maps and information provided by the company were great and we enjoyed the evening walking tours. Our cabin was compact but comfortable with just enough storage (though there’s scope for that to be improved by a better design). The ship’s refurbishment wasn’t properly completed for the week we went, but didn’t have too much of an impact on us personally (unlike the crew). The start and end of the holiday were both marred by the ship being delayed (hence the four-star rating). Neither delay was caused by the company itself, but its communication wasn’t good, so that we were left wondering what had happened. We believe there is room for improvement here, and no doubt the company will have learned some lessons for the future. Nonetheless we have subsequently had an open and honest explanation and full apology from Boat Bike Tours, which have assuaged any concerns we had about booking with them again. We’re already looking forward to planning our next trip with them now!

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