Highly Recommend / Top Notch
Lori Zeitinger
Overall Boat Bike Tours is top notch. The service was great, the food was wonderful and the accommodations were fabulous. I gave 4 stars because I had a some misinformation given in my pre-trip phone calls. I was told dinners would be at 8p and they were at 6:30p and I was told we would typically be back to the boat around 2p and it was +/-5p. Not a big deal though. Also, we had a lot of weather issues to deal with. At one point, we had to leave our bikes and be bussed back to the barge. Several folks did not want to ride the next day and were told that since their bikes were not at the boat, they had to ride (to get the bikes back to the barge) which created a bit of stress. In the end Boat Bike Tours rectified the situation, but I felt that their first response should have been told ‘sure, no problem’. Still would highly recommend.
Dear Lori, Thank you for taking the time to share your feedback about your experience with Boat Bike Tours. We are thrilled to hear that overall, you had a wonderful time with us, enjoying great service, delicious food, and fabulous accommodations. We sincerely apologize for the misinformation you received during your pre-trip phone calls regarding dinner timings and return times to the boat. Additionally, we regret any challenges you faced due to weather conditions during your trip. We appreciate your understanding and patience as we worked to rectify the situation promptly. Thank you once again for choosing Boat Bike Tours, and we hope to have the pleasure of welcoming you back in the future. Best regards, Boat Bike Tours
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