Incorrect information needs to be fixed ASAP

2 Sep 2024

Anne

The information provided prior to starting the trip has an incorrect point that customers need to be aware of (I hope it has been fixed by now) It contains a requirement for participants to bring their own helmet. However on premium boats they are provided and particiants might bring their own from various places on the planet (inconvenient) or be out of pocket unnecessarily. I’ve already communicated this to Boat Bike Tours but disappointingly (and not surprisingly) have had no response. Once on the boat everything was fantastic but the boat experience is run by a separate company, Magnifique. My trip was on Magnifique II. All the crew were lovely and the boat is beautiful. If my review had been for Magnifique only I would have given 5 stars.

Reply from Boat Bike Tours 3 Sep 2024

Hi Anne, Thank you very much for sharing your experience and for bringing the incorrect information about the bike helmets to our attention. We understand that this caused some confusion, and we sincerely apologize for the inconvenience this has caused. We want to assure you that we will address this issue immediately and correct the information to ensure that future guests are properly informed. It’s important to us that our guests can plan their trip as smoothly as possible, and we regret that this was not the case for you. We’re glad to hear that despite this confusion, you enjoyed your trip on the Magnifique II and that the crew and the ship met your expectations. We strive to make every experience as good as possible, and we’re sorry that we couldn’t provide you with the full five-star experience in this case. Once again, our apologies for the misunderstanding, and thank you for your valuable feedback. If you have any further questions or comments in the future, please don’t hesitate to reach out to us. Kind regards,

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