View our latest offers and deals on our offers page! See all offers

More professionalism needed

10 Aug 2017

Philippe and Thierry

Boat Bike Tours needs to improve its service to customers and organization with the captains of the ships * we were informed to embark on the Twister. If fact we were on the Meander * There were 11 passagers and only 9 bicycles. If I did not notice it, I am afraid that nobody did it before leaving Kiel * Despite requests we received no information aout sailing and cycling days et ways. Even if it could change, it should be very helpfull to have this information far in advance * we were supposed to find on board a booklet with maps and information for cycling days. There was nothing on board . We have to visit the tourist office every day The Sailing and cycling trip it-self was perfect, thanks to the captain and its crew, It is a pity that BBT organization is not at the same level

Reply from Boat Bike Tours 18 Aug 2017

Dear Philippe and Thierry, Thank you very much for your feedback, which is really appreciated. We are really sorry to hear about the lack of maps on board. We have the agreement with our partner in Germany, the organizing tour operator of this tour, that they provide the booklets with cycle maps to our customers on board, and not in advance. We have forwarded your e-mail in full to the local organizing company in Germany. Please find their reply here in full (translated): “The amount of bicycles on board is the amount notified. (our remark after a phone call : apparently, two guests did not wish to cycle at all and therefore did not need a rental bike). The Meander was always planned for this tour, not the Twister. Could you please let us know where you got this information? Your remarks about the lack of information on board will be discussed and will of course be improved in the future.” As you can see, they did not really send us an answer conc. the fact that your booklet with maps and tour descriptions apparently was not available on board. This is contrary to what we have agreed : our only explanation is that they forgot to bring your information on board. We are very happy that you have enjoyed the sailing, the cycling trips and the crew of the ship, but are also very sorry that the cycling maps were missing.

Share your Boat Bike Tours experience

By writing a Trustpilot review to inspire others

Write a review now