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20 Jun 2022


Trip: 11-18 Jun 2022. Southern tour with De Amsterdam boat. Hotel manager is not cooperative to help us store our luggage till 2pm and instruct his team to unload our luggage onto the pier at 1.30pm. He is more concern to ensure things goes his way and is chasing us off the boat as soon as possible. I’ve been in boat and bike for 2 times before and only faced this experience on this trip. In 2 previous trips, we are allowed to store our luggage at the lounge area and this will not affect incoming passengers. We observed his face expressions to be annoyed when the tour guide asked for his help to photocopy the day agenda and he insisted the Boat and Bike tour guide has to pay for the service. All this in front of the us, the customers. Is the boat manager a team player or only care about the boat? On the good performance, the Indonesia and Turkish waiters are very polite and friendly. They provide us more soup when we requested it and they always serve with a smile. They also come and make small talks with us that we become like good friends and we throughly enjoy their company. The 3 tour guide is also great. We have a ebike battery problem and request change. The boat team just ignore us and one of us has to paddle without ebike power for 2 days. When we inform Tom, he immediately take action and instruct that he give up his ebike for us. Observation on the last day briefing, both boat captain and boat manager complimented each other very much but the 3 boat and bike guide was not given opportunity to address the audience. After the captain dismiss us on the farewell briefing, Marielle our tour guide has to take the microphone from the captain to thank the audience for support and welcome us to more experience with other boat and bike tours. We will come back for boat and bike experience in other boats but not with de Amsterdam.

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