Reviews
Karen Kuiphoff
We really enjoyed our southern Holland tour two weeks ago. The boat accommodations were comfortable, neat and clean. The meals were good, it was nice to be able to pack a lunch for our day. The tour guides were great! The daily briefings were helpful. It would be a good idea to let each rider have the route sheet on their bike. The choice of two routes, long and short, each day was good. We are looking forward to another bike boat vacation in the future!
Hi Karen, Thank you for taking the time to write this post. Your opinion is hugely important to us. We love the fact that you left us a 5-star rating. We hope to welcome you back on board again next season. Best, Romy
Michelle C
The experience was wonderful, the guides and crew on Papa Priva were excellent yet others on the boat that signed up with Island hopping were given more details about the trip than we were from boat and bike tours. It would be helpful to tell guests to bring snorkel gear, towels and to be prepared to have cash for tips, bar etc.
Hi Michelle, Thank you for your review! Your feedback is very valuable and helps us to improve. We are glad you had a great tour anyway! We hope to welcome you back on board again soon. Best, Romy
Paula May Moore
I had a wonderful experience riding through Northern Burgundy. The rolling hills were challenging sans an E-bike. I choose to spend on day cruising on board and was invited to spend some time with the gracious Captain, Erik. He shared information about the Yonne River and traversing the locks and navigation in general. It was a rare experience which I treasure. The crew members were quite capable AND fun providing service, music and fun.
Hi Paula, We are incredibly grateful that you took the time out to share your feedback with us. It means a lot to our entire team That you rated our trip so positively. We look forward to welcoming you back again soon. Best, Romy
Cynthia DeHart
We had a wonderful time exploring Northern Holland on De Willemstad. The routes planned gave a good sampling of both large towns and countryside. The cycling crew were fantastic and their evening briefs on the next day’s excursion were very informative. The ship’s crew was professional, friendly and helpful. Accommodations were great as was food. The only thing I see that could use improvement is communication to passengers when a change in plans has been made because of weather. Rather than an announcement on a public address system, staff stepped into the dining room or salon to let people know. If you didn’t happen to be in one of those rooms, you were left uninformed about the upcoming changes. A public address would be much more efficient. That aside, everything was fantastic!
Thank you for taking the time to write this post and rate us a 5 star rating. Your opinion is hugely important to us. We inform the tour leader on board that communication with guests about itinerary changes could be better. So that they can improve this. Thanks again so much for your review. Best, Romy
Johanna Maria Van Engelen
We paid to have a boat and bike experience but many of the bikes were in terrible condition and we cd never enjoy the nights because they shut us out of everything on the boat whenever they felt like it. I don’t know why we weren’t allowed to sit in the lounge and play cards and enjoy others company if we wanted to stay up later. You know the rooms aren’t big enough to have extra people in them and it rained quite often so we couldn’t sit upstairs. Maybe there should have been more crew so the paying customers wouldn’t have been disrupted by the crews sleep schedule and someone could have worked a night shift. The best thing I can say about the tours is the bike guides. They were excellent. The food was good but a little more salads would have been nice. Also, you should know your crowd. The people who book. We requested lots of ice for drinks, for on the boat, and that was not taken care of. We had to purchase our own ice and still the crew had a hard time making there own ice and it was asked of them, before we sailed, that we would need lots of ice. (Canadian people like their drinks very cold.)
Thank you very much for your e-mail. we really appreciate you bringing up the probelem about the e-bikes. We are going to take immediate action and make sure that other e-bikes are boarded. we are very sorry that you experienced the trip as average. The fact that you were not allowed to sit in the salon during the late evening is obviously unacceptable. We will discuss this with the owner and ask what is the reason for this. Nevertheless, thank you for leaving your review. You help us a lot with this. Best, Romy
Brad Boyd
The Captain, Crew and Tour Guides (Andre & Arendina) were all great. We thoroughly enjoyed the staff. The breakfast and lunch offerings were good but far too similar day after day. Adding a few more choices for both would be an enhancement. The evening meals were very good and the changes within the evening menus were a nice treat. The chef should be complimented. It may seem like a minor detail but there is not enough ice supplied to meet the demand. This is our 2nd Bike & Barge tour with you and in both cases, not enough ice for the drinks. We had approximately 40 Canadians on this ship (all friends) who love ice in their drinks and the ship could not accommodate our needs. Lastly and this is our big complaint. I had an E-bike that was fairly good. My wife switched to an E-bike after a couple of days. We should have saved our money. There was no E in that bike once you got over 15 km/hour. After the first day, there were no other E-Bikes available so we kept the one she rented. I switched with my wife because she could hardly peddle the E-bike we rented for her. Many others had problems with their E-bikes as well. Batteries dying half way through the route, not much E- juice in the bikes etc. So in closing, we had a great time but it’s time for some upgrades on your bicycles as that is half the time we spend on your cruises. Thanks & Sincerely, Brad Boyd Hi Romy. Yes I paid Andre $100 Euros so if that could be refunded, i would be very grateful. Thanks Brad Boyd
Hi Brad, Thank you very much that you take the time to write us an detailed review. We’re so sorry to hear your experience was less than 5-stars and did not meet your expectations. we really appreciate you bringing up the probelem about the e-bikes. We are going to take immediate action and make sure that other e-bikes are boarded. we are very sorry that the extra e-bike you received on board was not satisfactory. A tip for next time is that you can already book e-bikes in time when making a reservation. Then before the trip starts we will make sure that there are working e-bikes on board. Some e-bikes that are still on board may have something wrong with them and need to go to the office for maintenance. This may be the one that was given to your wife. This is absolutely not allowed but it can happen. I would like to hear if you had to pay for this e-bike because if so we would like to issue a refund. Hope to hear from you soon Warm regards, Romy
Martin Timmers
The trip was excellent although the ebikes were somewhat troublesome as many batteries did not last long enough to get riders through the day which was a problem to those who needed them. Food on board was good and the crew was very good. They did a very good job taking care of the guests especially the ones who were hurt during the rides, also some guests were sick and the crew showed genuine care towards the sick ones and did their best to do what they could. A general consensus among the guests was that a better selection could have been made for the breakfast food as the selection seemed to be limited to only three main breads and only one two slice toaster to serve 44 people and only one hour to work with. Coffee line ups were long as only one cup at a time could be made and often times in a small area people huddled there bumping into each other spilling food and coffee as they waited their turn to use the machine. We suggested the crew could make coffee in pots ahead of time to control the area as coffee is popular first thing in the morning. All together though we had a great trip with many memories to share and we thanked our tour guides for a job well done. This is as honest as we can put it and hopefully all can learn how to make things better not just for the crew who worked hard but also for the riders and we know some are just impatient. Thank you to the captain Volter who was amazing and a very friendly person. Thanks to all from the Timmers group from Canada.
Thank you very much for your detailed review. We very much appreciate you providing us with feedback and bringing the issues to our attention. We are going to take immediate action and make sure that other e-bikes are boarded. We hope so see you back on one of our other tours. Warm regards, Romy
Tom Kimberley
Very good experience, will definitely be a repeat customer. Room was great, bathrooms larger than large cruise ships, food was very good, breakfasts could have offered different options but overall good.Staff was very good.
Hi Tom, We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience on board of the SE-Manon– it means the a lot to our entire team! We look forward to welcome you back on board. Warm regards, Romy
Denny
A great way to experience the Dutch countryside and cities as well as the culture. The bike courses were well marked. The guides were seen on the course often and were very helpful before and during rides. The food was excellent.
Wow, thank you very much for your 5-star rating, this means so much to the whole team. Warm reagrds, Romy
Pauline Denie
We totally enjoyed our bike and barge trip. The staff was great. The tour guides helped us when we needed a bike repair, when the ship staff couldn’t fix the problem. The food was excellent and accommodations were good. The gps was good as long as the tours were not changed. We did get lost a few times but found our way back no problem. Would recommend to everyone.
Hi Pauline, We’re so happy that you are pleased with your positive experience on board of the Willemstad. Boat Bike Tours strives to deliver the best customer experience, and it makes our day to know we have accomplished just that. Best, Romy
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