Robert Kerrigan
On the Zwaantje Great crew & ride leaders. Having a leader on the ride took the anxiety out of the ride as we could trust them to provide great guidance, take us to interesting locations, cross the language barrier when needed, and get us back to the boat at the end of the day. The boat was great however there is room for improvement with the WiFi speed/ capacity, coffee (prefer real and not instant) and some extra hooks in the rooms for helmets and jackets. Meals were excellent. A good chef can easily accommodate gluten free meals so the extra €160 was too much so I took this off my tip. The instruction on tips, written on the back on the cabin door, did not go down well and was the subject of much discussion. Australians like the Dutch do not have a tipping culture and get paid appropriately to do their job well. I didn’t get the impression BBT staff were being underpaid. This is a thing in American where hospitality staff rely on tips to make up their pay so I couldn’t see why they would expect a tip. This was a big negative to me and others. Just raise the price if you need more money to run the cruise and we can decide up front whether to book, or not.
Thank you really much for this review! We are really happy that you enjoyed our tour. However, we apologize that not everything met your expectations. We are continuously trying to improve our services and will take your feedback into consideration! Best wishes, Boat Bike Tours
avs
Overall a very happy experience. In particular staff were excellent and very supportive of the program. The very small cabins are a challenge and particularly on a share basis… Food was consistently very good.
Thank you for your kind review! We are delighted that you enjoyed our tour. Hopefully, we can welcome you on board again soon. Best wishes, Boat Bike Tours.
Michial Coldwell
Very pleased. We sailed with the Zwaantje on a 14 day tour from Bruges to Paris. Overall, great staff and good food. Ride variety through the trip was sufficient to keep it interesting. Be aware the rooms are functional but small. Tips for anyone thinking about it: there’s limited clothes storage and no washing service on board so pack as much quick dry clothing as you can. Don’t be afraid to take time off from riding. A day on the barge can be very pleasant One of our guides organised a day trip to the Somme on our rest day. Very interesting, particularly for we Australians. The bikes have small diameter handle bars so if you want to use a bike computer take a spacer. If we were to do it again we’d opt for a shorter journey, say 5 to 7 nights. Be nice to your guides, they’re gold.
Thank you for your kind review! We are delighted that you enjoyed our tour. Hopefully, we can welcome you on board again soon. Best wishes, Boat Bike Tours.
Gillian Press
A belated review & now a distant of a fabulous Boat? Bike on the Zwaantje, From Paris (Lagny ) to Epernay. Attention to detail by the staff was fabulous & a great group of people. Loved every minute of it. Looking forward to another trip
Thank you for your review. We hope to welcome you again in the future! Best regards, Boat Bike Tours
Marijke
Well organised. Wonderful crew and guides who were knowledgeable, obliging and caring. Boat in excellent shape. Plenty of nutritious and well presented meals. Bikes kept in good order.
Thank you for your kind review! We are delighted that you enjoyed our tour. Hopefully, we can welcome you on board again soon. Best wishes, Boat Bike Tours.
Jo mills
What a great trip, so well organised
Dear Peter Mills, thanks for your review! We are happy that you liked it. Hopefully we can welcome you on board again soon! Best wishes, Boat Bike Tours
James Miller
We did not like the way the lunch process was set up. Make your own lunch in a small area with 24 people. One day we ran out of lunch meat and I had a wonderful sandwich of bread and butter for lunch. Also, too many people for the size of the boat, it always felt crowded. The bike trips were good and the route was beautiful.
Hi James, Thank you for your feedback. We apologize for the issues you experienced during your trip. We understand that the lunch process and the crowdedness of the boat were not up to your satisfaction. We're glad to hear that you enjoyed the bike trips and found the route beautiful. However, we apologize for any inconvenience caused by the lunch setup, such as running out of lunch meat. We also apologize for the crowdedness on the boat. Your comments will help us improve these aspects for future trips. We appreciate your understanding and value your feedback. If you have any further suggestions, please feel free to let us know. We hope to have the opportunity to provide you with an improved experience on your next visit. Thank you again for sharing your thoughts. Warm regards, Romy
Les Melhorn
The best part of the trip is the hospitality, service, and attention to detail of the Zwaantje Captain and Crew and the Tour Guides. All are seasoned professionals and experts in their respective fields.
Thank you for taking the time to share your positive experience with us! I'm glad to hear that you really liked the hospitality, service and attention to detail of the whole crew. Thank you for choosing this tour, and we hope to have the opportunity to welcome you back for another fantastic adventure in the future! Warm Regards, Romy
Sandra Cavanaugh
This tour was made great by the staff on board our boat and the fabulous guides that worked so hard to make our trip a success. The boat is small but intimate vs cramped. The captain, Martin, was experienced, fun and accommodating. The chef, Frank, was fabulous and made a special effort to prepare a great dessert plate to help celebrate my birthday, which I really appreciated. The guides went above and beyond, especially Thomas, and made us all feel comfortable.
Thank you for taking the time to share your positive experience with us! I'm really happy to hear that you enjoyed the trip and that you liked the crew! I also want to wish you a late happy birthday (: Thank you for choosing this tour, and we hope to have the opportunity to welcome you back for another fantastic adventure in the future! Warm Regards, Romy
Birthday girl
Everything was well planned and the crew worked hard everyday to make the itinerary perfect. Food was great, lodging was perfect with comfortable beds, biking trips were planned well to fit the group. Tulips, the boat, and the bicycling…our vacation was wonderful!
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that everything was well planned, and that the crew worked hard every day to make the itinerary perfect for you. It's great to know that the food was great, the lodging was perfect with comfortable beds, and that the biking trips were planned well to fit the group. We're delighted to hear that you enjoyed the beauty of the tulips, the boat, and the bicycling. It's wonderful to know that your vacation was a wonderful experience overall! Thank you for choosing this tour, and we hope to have the opportunity to welcome you back for another fantastic adventure in the future! Warm Regards, Romy
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