Skip Morehead
Great bike routes and tour. Food was good and staff was excellent.
Rob Louw
The start of the trip was shambolic! We were sent to the wrong embarkation point – more than 30km from where we should have embarked. The poor crew did their best to remedy matters but Boat Bike could not be contacted. Food on the trip was OK .
Dear Rob, Thank you very much for your feedback. We are very sorry to hear that the beginning of your vacation did not meet your expectations and that you were sent to the wrong boarding location. This was an error on our part and we fully acknowledge it. Our emergency response was ready to work with the guide to come up with a good solution so that all guests could board properly. We are glad to hear that our crew did their best to remedy the situation. To apologize for the inconvenience, Boat Bike Tours paid the bar bill for all guests. We appreciate your understanding and hope you continued to enjoy your trip. Despite the bad weather. Should you still need anything from us, please do not hesitate to contact Romy at romy@boatbiketours.com. Kind regards, Romy
robert netteland
Ilsa,our guide, saved the trip. The trails were bad. It was cold, and it rained every day. She took it upon herself to get the best out of terrible circumstances.
Thank you so much for your feedback. We are extremely happy to hear that Ilse saved your trip despite the challenging conditions with the bad trails, cold temperatures, and constant rain. Ilse's commitment to making the best of the situation is something I greatly appreciate. Your compliments will certainly be shared with her.
Gillian Press
A belated review & now a distant of a fabulous Boat? Bike on the Zwaantje, From Paris (Lagny ) to Epernay. Attention to detail by the staff was fabulous & a great group of people. Loved every minute of it. Looking forward to another trip
Thank you for your review. We hope to welcome you again in the future! Best regards, Boat Bike Tours
James Miller
We did not like the way the lunch process was set up. Make your own lunch in a small area with 24 people. One day we ran out of lunch meat and I had a wonderful sandwich of bread and butter for lunch. Also, too many people for the size of the boat, it always felt crowded. The bike trips were good and the route was beautiful.
Hi James, Thank you for your feedback. We apologize for the issues you experienced during your trip. We understand that the lunch process and the crowdedness of the boat were not up to your satisfaction. We're glad to hear that you enjoyed the bike trips and found the route beautiful. However, we apologize for any inconvenience caused by the lunch setup, such as running out of lunch meat. We also apologize for the crowdedness on the boat. Your comments will help us improve these aspects for future trips. We appreciate your understanding and value your feedback. If you have any further suggestions, please feel free to let us know. We hope to have the opportunity to provide you with an improved experience on your next visit. Thank you again for sharing your thoughts. Warm regards, Romy
Stephen Greenberg
I like the crew and leaders who were friendly, helpful and fun. I hated the very heavy ebikes and will never again go on a trip that uses than. I disliked packing my lunch. I prefer to stop along the ride and enjoy the local cuisine in a cafe or restaurant.
Barbara Barylska
Zwaantje Crew and guides did fantastic job from the minute I stepped on the boat to the last good bye. Meals were creative and unique – and entertaining thanks to Chef. Captain was encouraging daily swims in river Marne- I have never done this before! And despite warm days cabins remained cool and dry.
Kathleen
The zwanje was a wonderful boat very clean with adequate space for all of our belongings. The crew were fabulous as were the guides. The bikes are heavy with good tires so they provide stability with good gearing for climbs. Champagne tasting gorgeous countryside charming towns WWI memorials made the rides interesting and fun. Our guides were knowledgeable about the history and sites that we visited. They also placed a priority on our safety. Did I mention how fabulous the food was? Beautiful presentation as well. Great trip.
Wow thanks for your positive feedback and rating. How nice that you had such a good time aboard the Zwaantje. We will be happy to help you choose your next boat bike adventure, regards team boat bike tours.
Juanita Keel-Ryan
One of the best trips ever! Great organization from start to finish. I booked directly with Boat bike tours online. No issues. The boat was wonderful, the guides superior, the chef exceptional and the captain/boat owner was a great navigator of the boat in all respects. I had a regular bike which, although somewhat industrial, was excellent. It was fitted to my needs and well maintained. The trip is hilly, so if you are not an experienced cyclist, the e-bike is a great option. If there is one very minor concern it would be, for some people, especially big eaters, the evening meals, although delicious, may not have been sufficient.
Wow thanks for your positive feedback and rating. How nice that you had such a good time aboard the Zwaantje. We will be happy to help you choose your next boat bike adventure, regards Team Boat Bike Tours
Gladys Nieto/Karen Zobro
We had a fantastic time. Guides were great. Boat crew especially our chef Ian and hostess Olivia were outstanding. Loved the fresh baguettes and bread brought on board every morning by the first mate. The captain Martin was warm and friendly all the time. Regular bikes were custom made for the trip, the rental e-bikes could have been better, but worked well enough to make for an enjoyable trip along the canals.
Super grateful for your positive feedback and review. How nice that you had such a great time aboard the Zwaantje. We hope to welcome you back on board, regards Team Boat Bike Tours.
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