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Reviews

Fleur
12 Jun 2023

Peter Gurney

The accomodations were 2 star level poor ventilation and air system rooms very damp and cramped. The food was average but their seemed to be an issue with the amount of food available, their seemed to be some kind of rationing with the amount of food available. The staff was luke warm and somewhat blunt and not really accommodating. The bicycle tour was through Burgundy country but very little wine vineyard tours, I think the selection of sites to see during cycling should be reviewed . I would probably lean towards a 2.5 score on this experience. I would not recommend it to others

Reply from Boat Bike Tours 16 Jun 2023

Hi Peter, Thank you for your feedback. We apologize for the issues you encountered during your experience. We will address the matters you mentioned, including the poor accommodations, limited food availability, unaccommodating staff, and lack of wine vineyard tours. Your feedback is important to us, and we would like to discuss these matters further with you. Please provide us with your contact information, and we will reach out to you to discuss your concerns in more detail. Thank you for bringing these issues to our attention. Kind Regards, Romy

12 Jun 2023

L&C

Food average was average, snacks after bike day were packaged cookies, windows in our cabin looked like they hadn’t be washed, guides sometimes started the tour again before the sweeper was ready, on change over day they were loading the boat again while we were trying to relax(very unprofessional, should have done it when we were out biking), staff was kind and courteous, Meals had a good variety with lots for those with a bigger appetite, felt like we were on a regimented schedule, never knew what time we were getting back to boat at the end of the day, Rooms always felt damp

Reply from Boat Bike Tours 16 Jun 2023

Hi L&C Thank you for your feedback. We apologize for the average food quality, the condition of the windows in your cabin, the timing issues with the tour guides, and the inconvenience caused by boat loading during your relaxation time. We appreciate your positive comments about our staff. We would like to discuss your concerns further. Please provide your contact information, and we will reach out to you to address the matters you raised. Thank you for bringing these issues to our attention. Warm regards, Romy

16 May 2023

Helle Pedersen

A fantastic trip with Fleur, where you can see Holland from all sides and wonderful to cycle along the canals and enjoy nature and wildlife. Good guide, good bikes and good stay on board. Good food but could wish for more vegetables. Definitely a trip I would recommend.

Reply from Boat Bike Tours 19 May 2023

Thank you for taking the time to share your positive experience with us! We are really happy to hear that you enjoyed your time in Holland and that you liked the crew and stay on board. Thank you for choosing this tour, and we hope to have the opportunity to welcome you back for another fantastic adventure in the future! Warm Regards, Romy

22 Apr 2023

Paul Shaw

Our daily tour leaders on The Fleur, Hester and Anna were considerate pace-setters. On board, they and all the crew kept us well fed and well entertained with an unexpected concert and nightly reviews of the next days itineraries. The ride, of course, was fabulous, as were the new friends we made on the tour.

Reply from Boat Bike Tours 25 Apr 2023

Thank you for sharing your experience on the tour with us! We're thrilled to hear that the daily tour leaders, Hester and Anna, were considerate pace-setters and that the crew kept you well fed and well entertained throughout the trip. It's great to know that you enjoyed the unexpected concert and nightly reviews of the next day's itinerary. We're delighted to hear that the ride was fabulous, and you made new friends on the tour. It's wonderful to know that the agenda was inspiring and that the hosts were convivial. Thank you for choosing this tour, and we hope to have the opportunity to welcome you back for another fantastic adventure soon! Warm Regards, Romy

14 Apr 2023

Betty Lou Dobson

Betty Lou Dobson End date April 9 I needed a smaller ebike to feel comfortable Food was delicious Staff was friendly, helpful and hard working

Reply from Boat Bike Tours 14 Apr 2023

Hi Betty, Thank you very much for your review. I would like to know why you are leaving a 1 star review. Is it perhaps possible for us to contact you by phone so we can discuss what your experience was on board and why it resulted in a 1 star review? I look forward to your response.

26 Oct 2022

Jim Toth

I booked this experience as a retirement gift for my wife. She loves to cycle and cycling in Europe was a dream. Now it became true. I have mobility issues and stayed on the vessel all the time where I had a hoot with captain Stefi and her crew of three. Cheryl had the time of her life, 335 kilometres with lead Thomas and sweep Francine. The vessel, Fleur, accommodates 20 passengers, but each is treated as a king or queen. Fleur has secrets in every nook and cranny, and the meals were sumptious. We started with 10 stranger riders, 6 new “staff” and parted 11 days later as warm friends. We would join Fleur again for this priceless experience

Reply from Boat Bike Tours 26 Oct 2022

Your feedback made our day, Jim Toth. Comments like yours make our work worthwhile and give us the motivation to keep doing what we do. We are very happy to read your lovely words, it means a lot to our entire team, and we look forward to seeing you again very soon. Best, Romy

25 Oct 2022

Trish Dougherty

Loved everything and everyone. We will do another trip in the future. Food was excellent. Guides were excellent. I rented an e-bike, loved it! Would always rent one. I might say that on this trip there were only one size of e-bikes to rent: Large. I am 5’8” so I was fine but there were 2 women on the trip that were 5’1” or 2” and they looked liked kids of the big heavy bicycles. They also had more difficulty handling them. I live in the country and I’m not used to bicycling in cities with a lot of people. It was a learning curve for me, but honestly I thought it was a great experience. I will do it again next year for sure!! It was a great adventure!

Reply from Boat Bike Tours 26 Oct 2022

Hi Trish, We are incredibly thankful that you took the time to share your lovely feedback. Customer satisfaction is our top priority, and we are very happy that you enjoyed your experience - it's very important to our entire team! We look forward to welcoming you aboard in the near future. Warmest regards, Romy

17 Sep 2022

Michael Secor

Low water was a challenge for our route but didn’t have any effect on the fun and enjoyment experienced on our bike/boat cruise from Sens to Paris. The smaller boat hosted just 16 passengers which was great for getting to know the others on the trip and creating new friendships. The crew and our guides were wonderful. We were served a hearty breakfast with plenty of options to build our lunches for the days ride, followed by dinners that were exceptional. This was our 2nd bike/boat excursion and we’re looking forward to cruising with them again in the future. Having a “traveling hotel” makes for a convenient and carefree holiday experience.

Reply from Boat Bike Tours 19 Sep 2022

Hi Michael, We’re so happy that you haven enjoyed your time on board of the Fleur. Boat Bike Tours strives to deliver the best customer experience, and it makes our day to know we have accomplished just that. We hope to welcome you on board again. Warm regards, Romy

15 Sep 2022

Bruce

I think overall the tour was enjoyable and food was a highlight. Having to modify the tour route because of canal water levels made it difficult for all. I felt the tour leaders were somewhat unfamiliar with some of the routes. The first full day was a ride of nearly 50 miles and quite hot. This was not described as being this long so many were not prepared with sufficient water. I think your bikes are tired, I had issues with brakes dragging which made the hill climbs even more difficult. Mary Ann and Andre attempted to adjust this in route to no success. It took returning to the boat and loosening the wheel nuts to better center the tire between the calipers. The last night on-board the Fleur was not enjoyable as there appeared to be issue with air conditioning the cabin and it was unbearably hot sleeping.

Reply from Boat Bike Tours 21 Sep 2022

Hi Bruce, We’re so sorry to hear your experience was less than 5-stars and did not meet your expectations. Please help us improve by providing us with more information. If you’re open to discussing your experience further, we can be reached at +31 20 72 35 400 or per e-mail to info@boatbiketours.com Regards, Romy

8 Sep 2022

Lucia

As the Montargis to Paris trip was described as ‘premium’, our expectations were high relative to other boat-bike trips. On the positive side, our tour leaders were good – pleasant, accommodating, entertaining, and kept us at a good cycling pace. However, the boat itself was disappointing. It felt run down, common areas were shabby, we seriously questioned the level of hygiene, and the food was so-so at best.

Reply from Boat Bike Tours 22 Sep 2022

Hi Lucia, We’re so sorry to hear your experience was less than 5-stars and did not meet your expectations. Please help us improve by providing us with more information. If you’re open to discussing your experience further, we can be reached at +31 20 72 35 400 / info@boatbiketours.com

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