Lori Zeitinger
Overall Boat Bike Tours is top notch. The service was great, the food was wonderful and the accommodations were fabulous. I gave 4 stars because I had a some misinformation given in my pre-trip phone calls. I was told dinners would be at 8p and they were at 6:30p and I was told we would typically be back to the boat around 2p and it was +/-5p. Not a big deal though. Also, we had a lot of weather issues to deal with. At one point, we had to leave our bikes and be bussed back to the barge. Several folks did not want to ride the next day and were told that since their bikes were not at the boat, they had to ride (to get the bikes back to the barge) which created a bit of stress. In the end Boat Bike Tours rectified the situation, but I felt that their first response should have been told ‘sure, no problem’. Still would highly recommend.
Dear Lori, Thank you for taking the time to share your feedback about your experience with Boat Bike Tours. We are thrilled to hear that overall, you had a wonderful time with us, enjoying great service, delicious food, and fabulous accommodations. We sincerely apologize for the misinformation you received during your pre-trip phone calls regarding dinner timings and return times to the boat. Additionally, we regret any challenges you faced due to weather conditions during your trip. We appreciate your understanding and patience as we worked to rectify the situation promptly. Thank you once again for choosing Boat Bike Tours, and we hope to have the pleasure of welcoming you back in the future. Best regards, Boat Bike Tours
Drongosox
Accommodation, food, staff and bikes on the Magnifique IV fully lived up to the boat’s name. Marcel & Corrie were both fantastic guides. Dutch scenery was lovely and the cycling infrastructure is of course the best in the world. Shame about the weather, but it was April after all, and the tulips didn’t seem to mind.
Dear David, Thank you very much for your nice review! We are happy to hear that the accommodation, food, staff, and bikes all lived up to the boat's name. Providing a magnificent experience for our guests is always our goal, and we're delighted that we could exceed your expectations. Marcel and Corrie work hard to ensure that our guests have an unforgettable journey, and it's heartwarming to hear that they made a positive impact on your trip. We would be happy to welcome you on board again! Best regards, Boat Bike Tours
Donna Grinnell
I would highly recommend Boat Bike tours. The accommodations are luxurious and the staff is amazing! Looking forward to planning another trip in the future.
Thank you very much for your nice review! We are pleased to hear that you enjoyed your tour and liked the staff. We would be happy to welcome you on board again! Best regards, Boat Bike Tours
Nicolina Palko
It was a wonderful experience. Elf and Angela were incredible. They explained everything perfectly. My husband and I were very grateful for all their help. They were super great leaders.
We are happy to hear that you had a wonderful experience with us and especially Elf and Angela. Thanks for sharing your positive feedback! Best regards, Boat Bike Tours
Richard
We recently completed a tour from Amsterdam to Bruges on the Magnifique IV. While most aspects of this tour met our expectations, some were disappointing. The ship itself was excellent and the majority of the crew was friendly and professional. The rental bikes were functional but showing the wear and tear of a long rental season. They were also obviously designed to be sturdy and maintenance free rather than easy to ride. (Even on the very flat terrain I was seldom able to use the top 4 gears out of the 7). Our lead tour guide, Frans, was excellent, but his assistant Corrine really needs more training. She at times seemed to be lost even with paper maps and Ride with GPS. By her own admission, she had no clue of how to change a flat, or any mechanical aspect of the bikes. Because she seemed to be under stress, she did not handle some interactions with the tour participants very well. While our ship was being captained by Walter, the shipowner, the interface between the ship operation and the tour was quite seamless, but when Walter left and was replaced by Captain Chris, it seemed like all coordination between the two went awry. While the food on board was generally excellent, it was quite evident that some things were “running out” and not being replenished toward the end of the week, because this was the last tour of the season. I would also have liked more variety in the offerings for our packed lunches (like peanut butter) and better packaging (stretch wrap or baggies) for the routine ham and cheese sandwiches. I would like to compliment their logistical flexibility in being able to pick us up on the side of the river when we we late arriving due to a train system malfunction. We were very thankful for that. Also, the way the two ship hostesses kept everything spotless on board while also serving food and drinks, was as good as any cruise we have ever been on. They (Laura and Joline) worked tirelessly and were always very pleasant and professional. Overall, I would travel with this company again, but maybe a little earlier in the season.
Thank you for sharing your feedback on your Amsterdam to Bruges tour. We appreciate your comments and are pleased to hear that most aspects of the tour met your expectations. Your input about the rental bikes, tour guides, and the transition between ship captains is noted and will help us improve. We're glad to know you enjoyed the food and the dedication of our ship hostesses, Laura and Joline. We look forward to welcoming you on another journey, perhaps earlier in the season. Best regards, Boat Bike Tours
Marian Wilde
I was over whelmed, with the whole experience, food excellent Guide,s were surpurb , friendly helpfully, and careing, went out off their way to make sure you were enjoying the experience. The barge was fantastic bedroom were great ,
We're happy you had a memorable experience with our guides, food, and accommodations on the barge. Looking forward to your next adventure with us! Best regards, Boat Bike Tours
CATHERINE
The ship is great, the food is good, one guide was good the other was not. The trip was overall worth doing – perhaps just not the last rip of the season when the wheels fell off a little bit e.g.tension between the guides, using up last bits of food e.g. no deliveries of good bread for the last 2 days, confusion about communication between the guides and the new captain.
Thank you for your feedback on your recent trip. We're delighted to hear you enjoyed the ship and found the experience worth it, but we're sorry to hear about the end-of-season challenges. Your comments will help us improve and ensure a seamless experience for future travelers.
Barry Ray
Very well operated barge & tour. Great guides for biking and excellent meals on board Magnifique IV. Crew worked very well together and often multi-tasked. We were impressed with spaciousness of suite as compared to river and sea cruises. Great value!!
Thank you for your kind words and positive feedback! We're delighted to hear you had a great experience on board the Magnifique IV. We aim to provide great value and are pleased you enjoyed the spaciousness of the suites and the multi-talented crew.
Graham Brent
Good boat – having an internal informal area with bar was important. Great crew who were interested in you and did their best to make the trip good for everyone.
We are pleased to hear that you enjoyed the boat's amenities and the dedicated crew who made your trip enjoyable!
Noker
From the warm greetings we received when we first came on board to the final hour of our trip, the crew on Magnicient IV were great. The accommodations, service, cleanliness, food and beverages were exceptional. I suggest that the woman bike guide needs additional training, she is not a good communicator. Her English is not up to the standard with the other members of the team. Very friendly and kind, but her knowledge is lacking.
Thank you for your kind words about the crew and the exceptional experience aboard the Magnificent IV. We appreciate your feedback regarding the bike guide, and we'll work to address the areas you've mentioned for improvement. Your insights are valuable to us.
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