A Very Happy Customer
My friends and I (all from U.S.) took the Northern Burgundy, Auxerre – Moret sur Loing on the Zwaantje. Captain Martin and his entire crew were excellent hosts, accommodating, friendly and helpful. The ship is immaculate due to the crew’s hard work and dedication. For the bike riding, some days were very challenging with a lot of hills. These routes were not suitable for individuals who were not good riders or did not have an ebike. The guides did their best to accommodate all abilities For those who preferred to take a break, they were welcome to stay on the boat. I personally enjoyed the riding and found the “off the beaten path” daily riding routine unique and interesting. The riding, other guests and warm hospitality of Captain Martin – lucy, sergie, karen, michel and Karlene made this an outstanding vacation.
Thank you Theresa for your review, we’re so glad to hear that you enjoyed your stay and found our staff helpful. It’s always great when we can help guests make the most of their time with us! I’ll let Martijn, Lucy, Serge, Karen, Michel & Karlene know from your positive review. Looking forward to welcoming you back on board again. Warm regards, Romy
Diana Pratt
This was a great trip; Enjoyable in so many ways. From day 1 we were welcomed and cared for. The staff and guides were friendly. The food was splendid and varied every day. The accommodations were small, but that is to be expected on a boat like this. They were very clean when we arrived and continued to be cleaned daily. Overall, this was a wonderful trip. My only concern is that the routes we rode did not accurately represent the descriptions on the website. They were more difficult than described. With that said, we had a great time.
Hi Diane, Thanks for your review! I’m so happy to hear that you have enjoyed your tour on board of the Zwaantje . We love hearing from our guest and we’re always looking for ways to improve our product. I’ve passed your feedback to the crew – they’ll be thrilled that they were able to make your stay on board of the Zwaantje enjoyable. Hope to see you back on board soon! Warm regards, Romy
Alan Brenner
We had a wonderful bike tour on the Zeewanjee. The crew including Karyn and Captain Willie were superb. Our guides, Tami and Marcel, were excellent….they combined people skills, selecting beautiful sites to take breaks, humor, knowledge of history and the area with excellent bike repair skills and support. From Captain Willie getting us taxis to our trains, to keeping the ship clean and tidy, they did a remarkable job. It was an unforgettable experience. Thank you very much.
Hi Alan, We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience on board of the Zwaantje– it means a lot to our entire team! We look forward to welcome you back on board.
Hugh Wilson
A fantastic trip. Great staff. Good food and fellowship. I would highly recommend Boat Bike Tours!
Hi Hugh, thank you veyr much for your positive feedback. We love to hear that you have enjoyed your stay on board of the Zwaantje. We would love to welcome you back next season. Best, Romy
Neal Panton
This excursion was terrific benefited by 2 great biking guides Tamara and Marcel. They make a great team! The crew led by Karen. Willie, Sergi and cook Franc were accommodating nag and a pleasure to sail with. Looking forward to our next trip!
Hi Neal, We’re so happy that you are pleased with your experiance on board of the Zwaantje. We strive to deliver the best customer experience, and it makes our day to know we have accomplished just that. We pass on your positive words to the crew. Best, Romy
Michele McDaniel
The ship and the staff were amazing on the Zwanntje. Tami & Marcel were our guides for the week and they were awesome. Karin, Frank, Serge & CPT Willy were awesome too! The food was fabulous, the rooms were clean and comfy and everything we needed was attended to by the staff.
Hi Michele, We’re so happy that you enjoyed your stay on board of the Zwaantje. Boat Bike Tours strives to deliver the best customer experience, and it makes our day to know we have accomplished just that. Best, Romy
Patrick Bassett
This trip was fantastic! We took the Zwaanja from Bugge to Amsterdam. My wife and I stayed in a cabin with a double bed that was very comfortable. Each cabin is equipped with AC and a private bathroom/shower. Beds were made each day with fresh towels. The food was delicious. Plenty of coffee and cocktails. The captain and crew were very accommodating and friendly. The guides for the bike tour were friendly and knowledgeable. the rides were at an easy pace with very little elevation change. Plenty of stops for food/drink/site seeing. On two days we rode using the app which was very accurate and easy to follow. Bikes were comfortable with several modifications that could be made to adjust handlebar and seat height. I have no complaints. Highly recommend!
Hi Patrick, Thank you very much for your positive review and rating. These are beautiful words and we really appreciate you providing us with this positive feedback. We look forward to welcoming you back on board in the future. Kind regards, Boat Bike Tours Team.
Gretchen Bambrick
Wonderful, caring, thoughtful crew and staff and cycle guides. Did everything they could to accommodate individual needs for diet or cycle requirements. They joined in the camaraderie of the group. Beds a bit uncomfortable – hard. Either the mattress could be raised or the edge of the bed lowered to make getting out of bed easier and less uncomfortable. Maybe, since we were in France we might have had more French cuisine but the Meals were varied and very good. Frank’s meal rituals were great fun too. Many thanks for making this a memorable trip!
Hi Kim, Thank you very much for your positive rating! We are extremely grateful that you took the time to send us your feedback about our tour and the ship. I read through your feedback carefully, and consider your suggestions to be very insightful. I will pass it on to the ship owners to see if they could implement any of these changes in the upcoming season. Warm regards, Romy
Keith
We had a wonderful time on the Zwaantje! Crew and captain we very friendly and tried to be as accommodating as possible. Two small negatives, there was no sunshade on the deck( wind had destroyed it a few days earlier) and we had expected to be able to lunch or have a glass of wine at a village while biking…everything was closed in villages most days! The guides tried very hard to find cafes but none open! Overall it was an excellent experience and would do it again!
Thank you very much for your feedback. We are delighted to read that you enjoyed being aboard the little swan so much. The non-opening of cafes along the way is indeed very annoying and typically French. We hope to see you back next year aboard one of our tours. Warm regards Romy
Paul Scott
We had a fantastic time on the Zwaantje! The crew was very friendly and attentive, the meals were excellent, and from wine tasting, ostrich farm to the evening walks, the guides ensured a safe and informative experience. Well done everyone! Having the same selections for every lunch was the only negative in 10 days of happy memories.
Hi Paul, We’re so happy that you are pleased with your experience on board of the Zwaantje. We strive to deliver the best customer experience, and it makes our day to know we have accomplished just that. Best, Romy
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