Quality experience exceeded our expectations!

The Boat and Bike program from Cochem to Metz exceeded our expectations. The crew was exceptional in providing personal service and attention to detail in all aspects of the program: the excellent food and gracious dining experience, the attention to cabin cleaning and creating a comfortable and clean environment throughout the boat, and just the helpful attitude whenever we had questions or needed anything. Our host, Anna, was on her first Boat and Bike trip as staff and was fabulous – she was always keeping an eye on everyone’s needs at meals and was always available at the bar; she also worked very well with our boat captain, cook and the rest of the crew. Emma, assisting Anna with housekeeping, was also gracious and attentive and did a super job cleaning and sprucing up our cabin while we were out riding during the day. In fact, the entire staff worked great together as a team! Out trip leaders Marianne and Hans were competent in all facets of the cycling experience and guiding us through the daily itinerary. I was impressed with their knowledge of the history, culture and key sites of interest in each of the places we visited along the journey. Marianne was especially outstanding in this regard. I would enthusiastically recommend each of them to prospective participants. A couple of recommendations: #1: Include during the orientation at the beginning of the trip an introductory exercise: Ask each person to state their name and where they are from. Keep it simple and quick. This should take no more than 10-12 minutes for a group of 32. Then ask the group at large if any have been on a previous Boat and Bike program and where it took place. This will allow newbies to know whom they might approach with questions or for information. #2: Don’t allow cyclists to ride across bridges on sidewalks at or above the street level while facing opposing vehicle traffic. There were two occasions when this occurred and I didn’t feel that this was sound safety protocol. Also, more explanation of what to expect at roundabouts, how to navigate them and who has right of way would have been helpful. In summary, we had a great experience with this high-quality company and will have wonderful memories for years to come. Thank you!