View our latest offers and deals on our offers page! See all offers
26 Jul 2023

Morrie Paul

My wife and I thoroughy enjoyed the Danube tour on the SE Manon (June 9-16). The cabins were comfortable, the crew was friendly and helpful, the food was fine. The scenery – well, quite spectacular. This was our first trip with Boat Bike Tours and it left us with a very positive impression overall. However, we do have a few comments and suggestions: – We found that the travel information that we received in advance did not make it clear where the boat would be docked. We had tried via email to get clarification before our arrival, but were unsuccessful. Upon our arrival in Passau, we were surprised when the staff at the Tourist Office directly across from the train station were not aware of our tour (run by SE Tours) or where the SE Manon was docked. After a number of phone calls by the Tourist Office, they found where the boat was docked and were able to provide us with the information. It was then interesting to discover (from fellow passengers) that taxi drivers seemed to know the location of every boat that was docked in town. – While snacks were provided every afternoon, it would be nice if there could be something other than cake with afternoon coffee/tea (a healthier option perhaps?) – It would be helpful if the bikes were equipped with water bottle holders. – For those who choose to go into cities on their own, it would be helpful if the crew could provide some basic and accurate travel information for common excursions (e.g., Vienna). When the boat was docked outside of Vienna, we were told to walk 200m in order to get to the tram station. This left us and a number of others from the boat scurrying around, asking shopkeepers and locals for information, as the actual distance was 1 km. Overall we enjoyed our trip and it left us with wonderful memories.

Reply from Boat Bike Tours 26 Jul 2023

Hi Morrie, Thank you for sharing your feedback about your Danube tour on the SE Manon. We are delighted to hear that you and your wife had a thoroughly enjoyable experience, with comfortable cabins, a friendly and helpful crew, delicious food, and spectacular scenery. We appreciate your positive impression of Boat Bike Tours from this trip. Your comments and suggestions are valuable to us, and we take them seriously to continually improve our services. We apologize for any inconvenience you faced regarding the lack of clear information about the boat's docking location in advance. We will work on providing better communication to ensure a smoother experience for our guests upon arrival. Regarding the snacks provided during afternoon coffee/tea, we understand your desire for healthier options. We'll review the offerings and try to include more diverse and nutritious choices in the future. As for providing accurate travel information for independent city excursions, we recognize the importance of assisting our guests in exploring the cities they visit. We are committed to ensuring that the cruise company and tour leader deliver improved information about the cities, including detailed and precise insights into local transportation options and distances to significant landmarks. We are thrilled that your overall experience was positive and that you have wonderful memories from your trip. Thank you again for your feedback, and we hope to welcome you back for another memorable journey in the future. If you have any other suggestions or questions, please don't hesitate to reach out to us. Happy travels!

Share your Boat Bike Tours experience

By writing a Trustpilot review to inspire others

Write a review now