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Think twice before booking Boat and BIke Tour from experience on the Atlantis.

11 Sep 2023

Jeffrey Wexler

I have to start off by saying the this was my 3rd trip similar trip, 2nd with Island Hopper and once with a competitor company and this was the worst of the 3. Food was barely palatable. Why was the best dinner, where food was being made on deck supported by left over shellfish and other food from the night before? Staff that were managing the rooms were basically non-existent. Having towels changed once in 6 days is not acceptable. Asking to clean up the bathrooms at least once for the 6 days was never done. Service for drinks and other amenities by the young staff were superior but senior staff were not up to par. Tour guides were fine. Basic ship handling was fine but as I mentioned I have been more impressed in the past. The fellow guests were a hoot. The day of sailing was a nightmare and why didn’t senior staff offer seasick pills ahead of time knowing how rough the seas would be. They should have offered everyone seasick pills. Ultimately 1/2 of the passengers were really seasick some laying on the deck for hours. Think twice before booking a trip on the Atlantis.

Reply from Boat Bike Tours 22 Sep 2023

Hi Jeffrey, Thank you for sharing your feedback regarding your recent experience with our Boat and Bike Tour on the Atlantis. We would like to respond to your concerns and comments in order to improve our services and provide a better experience for our guests. First and foremost, we would like to apologize for any disappointment you experienced during your trip. It is important for us to know where we fell short, and we appreciate your candor. Meals: We understand that the quality of the food is a significant aspect of your travel experience. Our chef always strives to prepare the best meals, but it seems that the first meal did not meet your expectations. We take your comments seriously and will focus our efforts on improving the consistency of our meals. Towel Service: We are sorry that you were not satisfied with our towel service. We typically change towels once a week, but we understand that some guests may need towels more frequently. In the future, we will ensure that our guests are aware of this option to request additional towels. Cleaning: We regret that your request for more frequent bathroom cleaning was not accommodated. We will discuss this with our crew to ensure that guests have a cleaner and more comfortable stay in the future. Seasick Pills: We understand that the unexpectedly rough seas on the day of sailing posed a challenge for some guests. Unfortunately, we are not authorized to provide seasickness pills on board. However, we will consider informing guests of this situation before departure so that they can be prepared. Atmosphere: We appreciate your comments about the informal and relaxed atmosphere on board. This is something that many of our guests enjoy. However, we will continue to work on improving overall service quality and communication. We would like to thank you for sharing your thoughts and hope you understand that we take your feedback seriously. Our goal is to ensure that every guest has an enjoyable and memorable trip. We hope you will consider giving us the opportunity to serve you again in the future and exceed your expectations. Best regards,

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